Patient Services Representative, Urgent Care (3 12-hour shifts)
Pittsburgh, Pennsylvania
Employer: UPMC Senior Communities
Industry: Physician Services
Salary: Competitive
Job type: Full-Time
UPMC Urgent Care is hiring a full-time Patient Services Representative to join their team in Shadyside, PA! In this position, you will work 3 12-hour shifts per week from 7:30am-8:00pm including weekends and holidays. You will assist with registering patients, answering phones, and collecting copays among other duties.
Responsibilities:
Qualifications:
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Qualifications:
- Completion of high school graduate or equivalent is required.
- Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-09-27
Reference: 6387286528
Country: United States
State: Pennsylvania
City: Pittsburgh
ZIP: 15216
About UPMC Senior Communities
Founded in: 1893
Number of Employees: 110000
Website: https://www.upmc.com/
Career site: https://careers.upmc.com/
Similar jobs:
-
Urgent Care Technician
UPMC Senior Communities in Hershey, Pennsylvania -
Radiologic Technologist - Urgent Care - Full-Time -Variable Shifts
Doylestown Hospital in Doylestown, Pennsylvania -
Front Desk Coordinator - Urgent Care - Full-Time - Variable Shifts
Doylestown Hospital in Doylestown, Pennsylvania -
Independent Nurse Practitioner or Independent Physician Assistant, Urgent Care - Belle Vernon, PA
MedExpress in Belle Vernon, Pennsylvania -
Independent Nurse Practitioner or Independent Physician Assistant, Urgent Care - Brentwood, PA
UnitedHealth Group in Pittsburgh, Pennsylvania -
Urgent Care Technician
UPMC Senior Communities in Mechanicsburg, Pennsylvania -
Independent Nurse Practitioner or Independent Physician Assistant, Urgent Care: Williamsport, PA
UnitedHealth Group in Williamsport, Pennsylvania -
Medical Office Associate - Urgent Care West
Penn State Health Milton S. Hershey Medical Center in Camp Hill, Pennsylvania -
Urgent Care Technician
UPMC Senior Communities in Mechanicsburg, Pennsylvania -
Physician Assistant - Urgent Care
Doylestown Hospital in Doylestown, Pennsylvania -
Independent Nurse Practitioner or Independent Physician Assistant, Urgent Care: Dunbar Township, PA
UnitedHealth Group in Connellsville, Pennsylvania -
Urgent Care Technician
UPMC Senior Communities in New Oxford, Pennsylvania -
Independent Nurse Practitioner or Independent Physician Assistant, Urgent Care: Monroeville Mosside, PA
UnitedHealth Group in Harrisburg, Pennsylvania -
Medical Assistant - Urgent Care West
Penn State Health Milton S. Hershey Medical Center in Camp Hill, Pennsylvania -
Independent Nurse Practitioner or Independent Physician Assistant, Urgent Care - Chippewa (Beaver Falls), PA
UnitedHealth Group in Beaver Falls, Pennsylvania -
Independent Nurse Practitioner or Independent Physician Assistant, Urgent Care: Dunbar Township, PA
MedExpress in Connellsville, Pennsylvania -
Urgent Care Technician Senior
UPMC Senior Communities in Harrisburg, Pennsylvania -
Radiology Technologist (Full Time) - Urgent Care Flourtown
Jefferson Health in Montgomery County, Pennsylvania -
Urgent Care Technician
UPMC Senior Communities in Carlisle, Pennsylvania -
Independent Nurse Practitioner or Independent Physician Assistant, Urgent Care - Bridgeville, PA
MedExpress in Bridgeville, Pennsylvania