Patient Svcs Representative - Lemieux Sports Complex

Cranberry Township, Pennsylvania

Employer: UPMC Senior Communities
Industry: Hospital
Salary: Competitive
Job type: Full-Time
Patient Services Representatives display strong customer service skills that ensure that patients and their support teams have the desired UPMC Experience. Job responsibilities include checking patients in/out, collecting co-pays, verifying insurances, scheduling, distributing paperwork and tablets, setting up daily charts, and stocking clinic rooms.

The position is M-F and the shift times vary depending on the week:
  • 6:30a - 3:00p
  • 7:00a - 3:30p
  • 8:00a - 4:30p
  • 8:30a - 5:00p

Responsibilities:
  • Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
  • Schedule or connect patient to resources to schedule for ancillary services at checkout
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Collect copayments and any other applicable patient payments at the point of service
  • Provide a warm greeting for all patients
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits
  • Confirm and/or update patient registration information at checkout
  • Appropriately distribute / triage phone calls to other areas and / or clinical providers
  • Schedule follow-up appointments within the practice at checkout


Qualifications:

  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.
    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-09-05
Reference: 24000290
Country: United States
State: Pennsylvania
City: Cranberry Township

About UPMC Senior Communities

Founded in: 1893
Number of Employees: 110000

Similar jobs: