Patient Svcs Representative - UPMC NW Intervention Pain
Franklin, Pennsylvania
UPMC is excited to invite you to apply for the position of Patient Services Representative! This full-time opportunity features Monday through Friday day shifts from 8AM to 4:30PM. The role includes travel to Clarion on Mondays, Wednesdays, and Thursdays to UPMC Northwest location. Apply today to join a great team and receive a robust Totals Reward package!!
Responsibilities:
Qualifications:
Required:
Preferred:
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Responsibilities:
- Provide clear, understandable instructions to help patients navigate the healthcare system and ensure continuity of care by following up on unresolved questions or needs.
- Assist with administrative tasks, including scanning medical records and faxing documents, to support office efficiency.
- Guide patients through self-arrival technology or check them in at the desk based on their preference.
- Schedule ancillary services or connect patients to resources for scheduling during checkout.
- Apply service recovery principles to address and resolve issues, ensuring that the UPMC Experience standards are met.
- Educate patients about financial responsibilities and connect them with advocacy resources as necessary.
- Obtain patient or family member signatures for consent to treatment and financial responsibility, adhering to HIPAA rules and regulations.
- Confirm and verify insurance benefits through online systems or phone inquiries, and promote and assist with MyUPMC patient portal registration.
Qualifications:
Required:
- Completion of high school graduate or equivalent
Preferred:
- Experience with personal computer-based applications, other various office equipment and proficient typing skills
- Two years of experience in a medical / billing / fiscal or customer service function
- Knowledge of medical terminology
- Prior experience with Medipac, Epic, or other health records systems
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-09-18
Reference: 6365856030
Country: United States
State: Pennsylvania
City: Franklin
About UPMC Senior Communities
Founded in: 1893
Number of Employees: 110000
Website: https://www.upmc.com/
Career site: https://careers.upmc.com/
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