Payroll Service Representative

Description:

Position Description

The HR/Payroll Service Representative provides HR and Payroll transactional and administrative services to executives, managers, employees, vendors, and others through direct phone, email, and fax contact. 

Working as a team, service center representatives are the single point of contact for HR customers for an array of services

Services include transactions, answers to inquiries, program administration, and data/records management.

Primary Roles & Responsibilities

Answers customer telephone calls and accesses information from multiple sources using the computer.

Provides services by collecting information from the customer, performing moderately complex transactions, retrieving answers in a knowledge base and websites, documenting/tracking service in a case management system, writing notes and emails to complete service, and filing documents electronically and physically.

Works as a team member performing various tasks across HR disciplines both on and off the phone. 

Escalates or transfers calls/cases to other provider groups, as needed.

Provides back-office transaction processing in support of other HR service center functions, such as moderately complex data entry, reconciliation, and correspondence. 

Follows up with customers.

Collaborates with higher level service center personnel to answer more complex client questions. 

Experience Required:

Customer Care experience in HR and Payroll

Experience Preferred:

Education Required

High School

Education: High School