Permit Technician I

General Statement of Duties

Closing Date: This position closes on Monday, September 9, 2024.

Under general supervision, provides frontline customer service and performs complex clerical work in the processing, preparation and issuance of various county issued permits; performs other duties as assigned.

Essential Duties

• The ability to master and apply permit application and licensure-related policies and procedures; ability to understand and accurately apply contractor license requirements; demonstrated ability to compose clear, concise, grammatically correct letters with accurate citations and information; knowledge of external agencies needed for residential and commercial construction permits, e.g., Planning, Public Works and Public Utilities
• Sound computer skills with the ability to efficiently use applications, databases, and systems incidental to assigned job duties; ability to safely operate standard office equipment such as copiers, scanners, telephones, calculators, etc.
• Ability to communicate clearly and concisely in verbal, written and email communications; sound communication skills with the ability to collaborate effectively with coworkers, department and other county personnel; good customer service skills
• Ability to follow complex verbal and written instructions in an accurate and timely manner; ability to resolve routine questions and issues independently; receives guidance from supervisor or experienced staff to resolve issues of a complex or unusual nature
• Accurately calculates permit fees, issues fee payment receipts and posts payments to permits
• Reviews and processes permit applications and posts review comments requesting additional information required to complete application submissions
• Verifies contractor licenses applicable to submitted permit applications
• Confirms job location addresses
• Confirms job locations within designated specialty zones eligible for permit fee waivers (e.g. Enterprise Zones, Hip Zones, etc.)
• Non-supervisory
• Typically works in an office setting
• Physical ability sufficient to perform assigned duties

Minimum Qualifications

High School diploma or GED, and t wo (2) years of customer service or other relevant experience, OR, any equivalent combination of experience and training which provides the necessary knowledge, skills and abilities.

Additional Information

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

How To Apply

Closing Date: This position closes on Monday, September 9, 2024.

You apply for positions with Henrico County general government through our online applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though https://henrico.gov/services/jobs or click on the Jobs link in the upper right-hand corner of our main County page at https://henrico.gov.

Minimum Salary 36069

Maximum Salary 66352

Currency USD

Main Organization General Government

General Government

Employment Status Permanent Fulltime

Permanent Full-time

Amount of Travel

Work At Home