Pharmacy Technician - iCMP / Limited Period, Part Time

The iCMP Pharmacy Technician supports the mission of the Integrated Care Management Program (iCMP), which is designed to improve the quality and efficiency of care for the chronically ill patient population by providing robust care management to patients of MGH primary care physicians.

Under the direction of the iCMP pharmacist, and in close collaboration with the iCMP Care Team, the iCMP Pharmacy Technician is responsible for ensuring timely medication access for the iCMP patient population, in order to improve adherence to treatment recommendations and to prevent gaps in necessary pharmacotherapy. The iCMP Pharmacy Technician will take an active role in advancing program goals and initiatives related to pharmacy and medication access.

For all positions that include direct patient care, indicate with an "X" the age(s) of all patient populations served

For all positions that include direct patient care, indicate with an "X" the age(s) of all patient populations served

No Direct Patient Care

All age group

Adolescence (13 to 17 years)

Neonates (birth to 1 month)

Young Adult (18 to 25 years)

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Infant (1 month to1year)

Adult (26 to 54 years)

ø

Early Childhood (12 months to 5 years)

Senior Adult (55 to 64 years)

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PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Collaborate with and receive referrals from iCMP Pharmacist and Care Managers to identify problems related to medication access and affordability including coordinating with pharmacies that deliver or blisterpack medications, calling insurances, facilitating

patient assistance programs, manufacturer coupons, Prescription Advantage and coordination with Patient Financial Services for Medicaid support

2. Managing refills for a selected population through MGH Outpatient Pharmacy using Mckesson, communicate and coordinate with pharmacy, iCMP staff and providers for refill needs, creating shipping labels and forms, tracking shipments and assist in resolving shipping delay

3. Maintain monthly data, using Microsoft Excel, on the patients being managed by iCMP Pharmacy Team for medication management and shipping from the MGH Outpatient Pharmacy and processing monthly bill

4. Utilize Pharmacy Benefit Manager programs including Medicare.gov Mckesson, EPIC and NEHEN to support pharmacy benefits, including the ability to resolve rejected claims.

5. Under the guidance and supervision of an iCMP Pharmacist, educate iCMP team members and patients on procedures of obtaining prescriptions, generic medications, insurance procedures, and other medication related issues as needed.

6. Utilize excellent interpersonal skills when communicating with patients, families, and physicians, to develop rapport, build trust, communicate medication needs and questions, and engage patients in person and over the phone. Communication does not include MD drug clarification or medication counseling to patients and/or familie

7. Utilize Epic for documentation related to iCMP patients and communication with the iCMP care team.

8. Under the guidance and supervision of an iCMP Pharmacist, assist in completing and distributing Medicare D reports during Open Enrollment. This includes multiple modes of communication to patients and/or family members to discuss information within the report.

The information listed above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of individuals so classified.

Qualifications

• High School diploma / GED Required

• Pharmacy Tech License, state of MA, National Pharmacy Tech Certification - PTCB, ExCPT

• 0 years of Pharmacy Technician experience required; 6 + months of experience preferred.

• 2 years of experience in health system pharmacy setting preferred.

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.