Physician Support Coord IV
Rochester, New York
Employer: University of Rochester
Industry: Faculty
Salary: $20.31 - $27.42 per hour
Job type: Full-Time
Opening
Full Time 40 hours Range URCB 205 SMH Hematology/Oncology
Schedule
8 AM-4:30 PM
Responsibilities
GENERAL PURPOSE:
The Lead Physician Support Specialist oversees and directs the Physician Support Specialists (PSS) in their assigned divisions. Assigns and directs work and provides guidance and direction to PSS. Provides input and support related to recruiting, hiring, training, goal setting, performance management and promotional decisions. Acts as a subject matter expert related to PSS job duties, divisional scheduling guidelines, and clinic management processes. The Lead Physician Support Specialist is responsible to consistently and regularly identifying areas of improvement and demonstrate and model ICARE values.
RESPONSIBILITIES:
QUALIFICATIONS:
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $ 20.31 - $ 27.42 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Full Time 40 hours Range URCB 205 SMH Hematology/Oncology
Schedule
8 AM-4:30 PM
Responsibilities
GENERAL PURPOSE:
The Lead Physician Support Specialist oversees and directs the Physician Support Specialists (PSS) in their assigned divisions. Assigns and directs work and provides guidance and direction to PSS. Provides input and support related to recruiting, hiring, training, goal setting, performance management and promotional decisions. Acts as a subject matter expert related to PSS job duties, divisional scheduling guidelines, and clinic management processes. The Lead Physician Support Specialist is responsible to consistently and regularly identifying areas of improvement and demonstrate and model ICARE values.
RESPONSIBILITIES:
- Coordinates and manages staffing plans, assignments and daily work for assigned Physician Support Specialists (PSS) to ensure effective and efficient communication and support to Physicians. Implements and monitors procedures to enhance levels of service and quality. Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying processes as necessary. Serves as a focal point for answering complex questions or issues related to PSS job duties, assists in problem identification, quantification, and resolution.
- Acts as primary preceptor for new staff (training, onboarding, monitoring training/competencies). Provides training on all aspects of PSS roles. Works with Administrative Assistants and Practice Manager to develop and revise division specific documents and materials such as training material, standard work documents, policies, and procedures. Identifies and communicates opportunities for improvement to increase utilization and/or ease of scheduling to access center manager and practice manager. Acts as subject matter expert and information resource. Attends educational programs for department at direction of supervisor and teaches other staff.
- Performs quality assurance monitoring for activities completed in area of immediate responsibility (including scheduling errors) as well as other areas that affect it; using specific criteria, measures quality, quantity, and timeliness of tasks performed; prepares related logs and management reports.
- Communicates accuracy to staff and manager. Works closely with Access Center leadership team to investigate root causes of scheduling errors and improve workflows as needed. Continuously evaluates workflows for improvement opportunities.
- Provides Access Center triage information daily. Acts as primary point person for scheduling triage for assigned divisions and ensures prompt coordination of scheduling triage requests.
- Collaborates with other Lead PSS' across divisions/departments to establish implement and monitor adherence to best practices and standards.
- Participates in recruiting, hiring and promotion decisions. Completes performance evaluations. Promptly and accurately completes required documentation related to hires, terminations, and other status changes. Monitors staff performance; counsels staff regarding performance issues. Adjusts staff schedule and duties as necessary using experienced judgment.
- Manages and approves staff requests for time off and overtime. Oversees time approval.
- Performs duties of PSS as required particularly for more complex requests. Achieves and maintains proficiency in provision of excellent customer service, accuracy and efficiency of work. Coordinates urgent and emergent clinic tasks (i.e. scheduling urgent surgeries, paperwork, cancellations. etc.).
QUALIFICATIONS:
- High School Diploma required.
- 2 years of relevant experience required.
- 1 year of leadership experience preferred.
- or equivalent combination of education and experience required.
- Demonstrated customer service skills required.
- Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $ 20.31 - $ 27.42 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Created: 2024-09-11
Reference: 255163
Country: United States
State: New York
City: Rochester
ZIP: 14608
Similar jobs:
-
Department Coord IV (L50)
University of Rochester in Rochester, New York💸 $21.36 - $29.90 per hour -
Physician Support Coord IV
University of Rochester in Rochester, New York💸 $20.31 - $27.42 per hour -
Self-Pay Fin Assist Coord IV
University of Rochester in Rochester, New York💸 $18.71 - $25.27 per hour -
HR Compliance Coord IV
University of Rochester in Rochester, New York💸 $32.29 per hour -
Payer Enrollment Coord IV (L)
University of Rochester in Rochester, New York💸 $32.29 per hour -
Self-Pay Fin Assist Coord IV
University of Rochester in Rochester, New York💸 $18.71 - $25.27 per hour -
IAM System Coord IV
University of Rochester in Rochester, New York💸 $34.87 per hour -
Library Section Coord IV
University of Rochester in Rochester, New York💸 $32.29 per hour -
Physician Support Coord IV
University of Rochester in Rochester, New York💸 $20.31 - $27.42 per hour -
Inventory Planning Coord IV
University of Rochester in Rochester, New York💸 $32.29 per hour -
Self-Pay Fin Assist Coord IV
University of Rochester in Rochester, New York💸 $18.71 - $25.27 per hour -
Logistics Coord IV, Clin Labs
University of Rochester in Rochester, New York💸 $32.92 per hour