Physician Support Rep III
Rochester, New York
Employer: University of Rochester
Industry: Faculty
Salary: $19.47 - $25.77 per hour
Job type: Full-Time
Opening
Full Time 40 hours Range URCD 204 Psych SMH Ambulatory Reg
Schedule
10 AM-6:30 PM
Responsibilities
GENERAL PURPOSE:
With minimal direction and considerable latitude for independent judgment, the CCW Division PSR performs complex secretarial and administrative duties in a fast-paced environment in support of numerous clinical, educational, and academic programs. Responsibilities including but not limited to: master schedule/template builds and edits, referral management, screening new patients, managing phones, coordination of patient care and information/data support, scheduling follow-up visits, and responding to patient phone calls and MyChart appointment requests. Works closely with other CCW PSR¿s to ensure optimal coverage for all CCW clinics and programs.
RESPONSIBILITIES:
Referral Management: With training and ongoing administrative and clinical support, manage referrals (emails, faxes, in-baskets, voicemails and WQ) and ensure patients are scheduled with the appropriate clinic and clinician. Schedule intakes, follow-ups, reschedule cancellations, create and manage new patient paperwork and prior authorizations.
eRecord Task Management : builds templates, manages schedule edits and prioritizes appointments and meetings based on clinician preferences. Chooses and recommends among competing demands. Ensures compliance with URMC, Department and Division policies and targets regarding clinician utilization (bookable time) and productivity (appointment completion rates). Provides detailed reports/feedback to management and leadership when prompted about data available in eRecord. Schedules, reschedules, manages in-baskets/pools, works bump lists, sends questionnaires, and specializes in other eRecord functions that support the services offered across the division.
Direct patient support : respond to patient phone calls for numerous programs and triage appropriately when needed to nursing, crisis line, or treating clinician. Assists with completion of disability paperwork.
Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork. (heavily concentrated on EAP, BHP and UMHP), MyChart correspondence, screening patients, etc.
Other PSR duties: With training and ongoing clinician support, Notify clinicians of any records requests and assist in corresponding with other medical offices, insurers, and attorney and other partners.
Outlook calendar management for clinic directors, needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Enforce clinic late arrival and no-show policies; send warning and discharge letters when appropriate. Provide training for new PSRs.
Provide support and refresher education to colleagues as requested. Support any front-end operations as they arise.
QUALIFICATIONS:
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $19.47 - $25.77 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job¿s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Full Time 40 hours Range URCD 204 Psych SMH Ambulatory Reg
Schedule
10 AM-6:30 PM
Responsibilities
GENERAL PURPOSE:
With minimal direction and considerable latitude for independent judgment, the CCW Division PSR performs complex secretarial and administrative duties in a fast-paced environment in support of numerous clinical, educational, and academic programs. Responsibilities including but not limited to: master schedule/template builds and edits, referral management, screening new patients, managing phones, coordination of patient care and information/data support, scheduling follow-up visits, and responding to patient phone calls and MyChart appointment requests. Works closely with other CCW PSR¿s to ensure optimal coverage for all CCW clinics and programs.
RESPONSIBILITIES:
Referral Management: With training and ongoing administrative and clinical support, manage referrals (emails, faxes, in-baskets, voicemails and WQ) and ensure patients are scheduled with the appropriate clinic and clinician. Schedule intakes, follow-ups, reschedule cancellations, create and manage new patient paperwork and prior authorizations.
eRecord Task Management : builds templates, manages schedule edits and prioritizes appointments and meetings based on clinician preferences. Chooses and recommends among competing demands. Ensures compliance with URMC, Department and Division policies and targets regarding clinician utilization (bookable time) and productivity (appointment completion rates). Provides detailed reports/feedback to management and leadership when prompted about data available in eRecord. Schedules, reschedules, manages in-baskets/pools, works bump lists, sends questionnaires, and specializes in other eRecord functions that support the services offered across the division.
Direct patient support : respond to patient phone calls for numerous programs and triage appropriately when needed to nursing, crisis line, or treating clinician. Assists with completion of disability paperwork.
Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork. (heavily concentrated on EAP, BHP and UMHP), MyChart correspondence, screening patients, etc.
Other PSR duties: With training and ongoing clinician support, Notify clinicians of any records requests and assist in corresponding with other medical offices, insurers, and attorney and other partners.
Outlook calendar management for clinic directors, needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Enforce clinic late arrival and no-show policies; send warning and discharge letters when appropriate. Provide training for new PSRs.
Provide support and refresher education to colleagues as requested. Support any front-end operations as they arise.
QUALIFICATIONS:
- High School Diploma required
- 2 years of relevant experience or an equivalent combination of education and experience required
- Medical terminology preferred
- Experience with appointment scheduling software and EMRs preferred
- Calendar management preferred
- Strong interpersonal communication skills required
- Strong organizational and time management skills required
- Dedication to supporting delivery of compassionate and high-quality patient care required
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $19.47 - $25.77 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job¿s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Created: 2024-10-09
Reference: 255669
Country: United States
State: New York
City: Rochester
ZIP: 14608
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