Policy Implementation Manager - Trust and Safety

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a Policy Implementation Manager, you are the bridge between the Product Policy team and our stakeholders, ensuring that policies are deployed effectively and efficiently, through clear communication and robust global processes. You will also strategize and provide solutions to positively impact policy operability. You will be given opportunities to examine the effectiveness of policy deployments, and develop and streamline processes in order to achieve nimble yet rigorous policy iteration. You will work closely with our stakeholders to safeguard our platform through the successful deployment of sound policies.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:
- Work closely with stakeholders across Product Policy teams and coordinate efforts across Trust & Safety to communicate and deploy policies globally;
- Evaluate the efficacy and efficiency of policy deployments to identify opportunities to positively impact policy operability;
- Strategize with key stakeholders in driving improvements to deployment processes to ensure agility and rigor in policy iteration;
- Represent the team in large-scale projects that require policy deployment support in terms of optimizing process and platform strategies.

Qualifications

Minimum Qualifications:
- 3-5 years of experience in cross-functional project management with a proven track record of driving organizational and process changes;
- Demonstrated ability to manage shifting priorities and handle numerous time-sensitive projects with multiple deadlines;
- Excellent communication skills, with experience working with international partners;
- Proven experience in identifying and implementing process enhancements, demonstrating a strong ability to drive efficiency;
- Track record of a proactive approach in anticipating potential issues and addressing them before they escalate, ensuring smooth operations;
- Knowledge of mainstream video-sharing products, social media platforms and/or Trust & Safety.

Preferred Qualifications:
- Demonstrated ability to balance established processes with innovative, tailored solutions to achieve optimal outcomes;

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2