Premium Service Coordinator | Moody Center
Austin, Texas
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
This position is responsible for servicing the needs of existing Premium Members with exceptional customer service via phone, email, in-person interactions, and web chats, and maintaining constant contact with accounts. The ideal candidate has experience with premium service and is a professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to drive revenue and retention. The position is to be a key contributor to the premium team.
This role will pay a salary of $19.95.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
Job listing expires after Sept 15th, 2024
Responsibilities
Qualifications
Working Conditions:
Overview
This position is responsible for servicing the needs of existing Premium Members with exceptional customer service via phone, email, in-person interactions, and web chats, and maintaining constant contact with accounts. The ideal candidate has experience with premium service and is a professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to drive revenue and retention. The position is to be a key contributor to the premium team.
This role will pay a salary of $19.95.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
Job listing expires after Sept 15th, 2024
Responsibilities
- Manage relationships with new and existing premium members to create memorable experiences for clients and share best practices related to specific goals and initiatives.
- Fulfill member requests and quickly respond, resolve, and anticipate customer needs via phone, email, web chat, and face-to-face / Zoom interaction, as well as administer invoicing and payment processes.
- Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue and meet/exceed sales appointed goals.
- Leverage relationships with new and existing premium members to generate incremental and new revenue through selling premium inventory.
- Utilize Salesforce to log interactions and important information with customers to enhance customer service efforts.
- Assist in managing member agreements and corresponding invoices, including having an understanding of their contracts, account information and invoices as needed in collaboration with the sales team.
- Serve as a point of contact for premium clients and liaison for the premium department.
- Provide support in performing all necessary informational email communications with premium members.
- Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Moody Center associates across various departments within the organizations.
- Participate and contribute to daily and/or weekly to team meetings and training sessions.
- Perform other related tasks as assigned.
- Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the building, long periods of standing.
Qualifications
- Bachelor's Degree in Business, Sports Management, Marketing or other related field preferred. Relevant experience may be substituted as appropriate.
- Experience in professional sales and service experience in sports & entertainment preferred.
- Experience with ticketing and CRM systems preferred.
- Demonstrated ability to establish solid business relationships.
- Strong knowledge of service principles.
- Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.
- Ability to work independently and within a team environment.
- Ability to work flexible hours including evenings, weekends, and holidays.
Working Conditions:
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
Created: 2024-06-24
Reference: 2084575
Country: United States
State: Texas
City: Austin
ZIP: 78749
About AEG
Founded in: 1994
Number of Employees: 28000
Website: https://www.aegworldwide.com/
Career site: https://www.aegworldwide.com/careers
LinkedIn: https://www.linkedin.com/company/aeg
Facebook: https://www.facebook.com/AEGWorldwide/
Similar jobs:
-
Warehouse Worker | Part-Time | Moody Center
AEG in Austin, Texas💸 $17 per hour -
Building Engineer | Full-Time | Moody Center
AEG in Austin, Texas💸 $22 - $26. per hour -
People & Culture Manager | Moody Center
AEG in Austin, Texas💸 $65000 - $70000. per year -
Concessions Bartender | Part-Time | Moody Center
AEG in Austin, Texas💸 $10 - $12 per hour -
Premium Sales and Services Intern | Part-Time | Moody Center
AEG in Austin, Texas💸 $13.00 per hour -
Dishwasher | Part-Time | Moody Center
AEG in Austin, Texas💸 $15 per hour -
Operations Crew Member | Part-Time | Moody Center
AEG in Austin, Texas💸 $18. per hour -
Event Manager |Moody Center
AEG in Austin, Texas💸 $60000 - $70000. per year -
Parking Event Manager | Moody Center (Austin, TX)
AEG in Austin, Texas💸 $70000 - $80000. per year -
Painter|Part-time|Moody Center
AEG in Austin, Texas💸 $18 per hour -
Premium Clubs Supervisor | Part-Time | Moody Center
AEG in Austin, Texas💸 $20 per hour -
Concessions Supervisor | Part-Time | Moody Center
AEG in Austin, Texas💸 $18 per hour -
Sustainability Crew Member|Part-time| Moody Center
AEG in Austin, Texas -
Parking Event Manager | Moody Center (Austin, TX)
AEG in Austin, Texas💸 $70000 - $80000. per year -
Community Relations Intern | Part-Time | Moody Center
AEG in Austin, Texas💸 $13.00 per hour -
Building Engineer|Part-time|Moody Center
AEG in Austin, Texas💸 $20 - $24 per hour -
Catering Server | Part-Time | Moody Center
AEG in Austin, Texas💸 $15 per hour -
Sustainability Lead |Part-time| Moody Center
AEG in Austin, Texas💸 $20.00 per hour -
Sustainability Intern | Part Time | Moody Center
AEG in Austin, Texas💸 $13.00 per hour -
Concessions Bar Back | Part-Time | Moody Center
AEG in Austin, Texas