Product and Client Solutions Operations Manager - PPO - San Jose

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
The Product and Process Operations team at TikTok works cross-functionally with key internal stakeholders to develop holistic integrity solutions to support monetization efforts and products. This team identifies new product opportunities, improves processes, translates pain points into solutions, and leads complex projects end-to-end.

Responsibilities
- Devise holistic and end-to-end integrity solutions and roadmaps for monetization products and clients to ensure TikTok ads are safe and appropriate, and to support the business in unlocking revenue opportunities.
- Work closely and build trusted relationships with cross-functional partners, including TikTok Monetization Product, Ad policy, Integrity Product teams, Data science, Integrity Operations Teams, Risk Governance, Training, and Experience teams.
- Proactively identify and resolve ad integrity related issues in our products and processes; translate problems into tangible and feasible solutions to drive growth, improve efficiency, experience and to manage risk and quality.
- Metrics monitoring and conducting necessary data and root cause analysis to drive business growth and metrics optimization
- Generate clear business requirements and partner with product and technical teams to deliver them
- Anticipate growth and support headcount capacity planning and accurate forecasting for appropriate integrity coverage
- Define and execute launch/go-to-market strategies
- Prioritize business requirements to ensure you are working on the most impactful projects

Qualifications

Minimum Qualifications
- Highly data-sensitive, you are capable of in-depth interpretation through data analysis. You own key business integrity metrics across efficiency, quality, risk and experience.
- Extensive experience in complex coordination, program management, product management, product operations, large-scale commercial business risk control or technology/solution consultancy; Experience supporting product launches in multiple markets is a plus; ideally, in ad integrity or risk control space.
- You're entrepreneurial. You're self-driven and organized. Comfortable working in ambiguous yet fast-paced environments and passionate about building solutions that scale.
- A clear communicator of product and other decisions and their rationale. Excellent communication skills (written and verbal) proven at all levels of an organization
- Experienced in stakeholder management, strong influencing skills and proven ability to build trusted partnerships. With proven business analysis skills, you have the ability to bridge technical and business to ensure alignment.
- You have a deep interest in developing and growing business opportunities by solving customer problems and proactively identifying opportunities to optimize products and processes
- Fluency in Mandarin due to global cross-functional collaboration

Preferred Qualifications:
- You have a strong innovative spirit and learn fast! You are serious about delivering impact to the business. You are someone who finds joy and takes pride in the work you do.
- An in-depth understanding of advertising business, content business and its related technologies
- Interest / exposure to key verticals such as Search ads among performance advertising business
- Business analysis, data engineering, technical background is preferred
- Experienced in monetization products operation, especially in ad business operation and corresponding process optimization

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2