Hybrid in Dearborn,MI OR Remote
12+ Month Contract

kills: Required: MUST HAVE SKILLS: Personal and Professional include strong verbal/written communications, critical thinking, consulting, decision making Knowledge of interviewing techniques User Persona definition User Journey mapping Use Case definition Requirements / requirements traceability User interface design and development + experience creating styles and style guides Knowledge of the Veterans With Disabilities Act and how it affects Ford internal-facing and external-facing applications, plus knowledge of WCAG (World Consortium of Accessibility Guidelines) Process mapping / swim lanes Knowledge of and experience with testing products Preferred: Product Development, Product Design, Agile Methodology, Design Thinking, User Research, Competitive Analysis, Financial Analysis

Education: Required: Bachelors with 3+ years experience or Masters Preferred:

Description: POSITION DUTIES / RESPONSIBILITIES COLLABORATE: Pairing with Teams System and Software Engineers to make sure everyone is on the same page. Spearheading Communication throughout the launch process. PERSONAS: Document Personas (job title + job description + experience level + goals + pain points) by performing interviews, JAD Sessions, user research, surveys and observing people doing their job. Understand pain points, Improvements, Possible benefits, Guidelines and Objectives. USE CASES: Identify and document Use Cases. REQUIREMENTS MANAGEMENT: Identify and document Requirements. Review requirements to ensure that best practices have been adhered to (e.g.; testable; requirements are not combined; etc.). Work with Product Team to ensure that requirements traceability has been established. MAP/OPTIMIZE PROCESSES: Map and improve processes via Swim Lane Diagrams and Value Stream Maps (VSMs) UNDERSTAND ARCHITECTURE: Work with Architects to understand / design (as needed) the product, technical and data architecture and how they affect characteristics of the product. EVALUATE: Provide feedback and recommendations on presented products. DESIGN: Product Visuals (Sketches, Graphics and Branding), Various Prototypes, Informative and Interactive Designs, User Flows/Journeys, Wireframing, Mapping and Design Boards needed to demonstrate planned functionality. Review the wireframes with users to get feedback and ensure that they are intuitively obvious from a usability perspective. USABILITY/USER EXPERIENCE: Perform Usability Testing (heuristic reviews, A/B testing, use case walk-throughs, etc.) to ensure that the product achieves the requirements and adheres to usability best practices. TEST: Perform application testing to ensure it achieves the requirements. TRAIN: Assist with creation of training materials. Experience Required: 3+ Experience Preferred: NICE TO HAVE SKILLS: L2/L3 support experience Creative Empathetic Story Telling Risk management Basic Psychology Knowledge Knowledge of software and applications Understanding of the technology related to supported products Understanding of Lean concepts, including DMAIC and DFSS Additional Safety Training/Licensing/Personal Protection Requirements: Additional Information: Onsite is preferred. Due to urgent requirements Remote/ Hybrid also acceptable.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.