Product Support Engineer, Vehicle

Teslais seeking a Product Support Engineer for Vehicle Chassis Systems, focusing onbrake systems, wheels, and tires. This role is at a key connection point for product development and change implementation between our Silicon Valley Development team, US based factories, and North American Service Centers. A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. You will be responsible for contributing directly to the continuous improvement of our products. This Engineer must be passionate about the product, a strong critical thinker, and capable of understanding technical system-level architecture and issues.


Responsibilities

• Responsible for supporting all brake system-related components across all products in North America, including brake calipers, rotors, brake lines, electronic park brake modules, electronic brake booster, anti-lock brake / electronic stability program module, wheels/tires, and associated traction control / stability control algorithms
• Perform diagnostics on field failures both remotely - looking at data logged by the vehicle - and directly in the field with onboard diagnostic tools
• Create clear problem statements for field issues and communicate top issues regularly to firmware and hardware development teams, collaborating on root cause analysis and development of countermeasures
• Define requirements for on-board diagnostic methodologies and diagnostic alerts, including consideration for third-party shops, and work with the firmware development team to implement
• Develop and document troubleshooting and remote diagnosis techniques with Service Technicians, Technical Support Specialists and Regional Technical Specialists
• Conduct large-scale data analyses to triage brake-system related issues
• Review user experience issues and deficiencies and escalate those to development teams that can be addressed by firmware or hardware improvements and/or revised functional specifications
• Identify and propose product improvements to Hardware and Software Development teams that will increase reliability, reduce service cost, and improve customer satisfaction

Requirements

• Degree in Electrical Engineering, Computer Science, Automotive Technology or similar, or equivalent experience considered
• 2+ years of experience testing, validating, diagnosing, and/or designing electromechanical systems in an automotive application; experience with automotive brake systems preferred
• Strong electrical and mechanical engineering fundamentals
• Experience with vehicle dynamics, especially with traction/stability control, is a plus
• Knowledge of vehicle architecture, CAN protocol, UDS protocol is a plus
• Proficient in python preferred; able to read or interpret C/C++ a plus
• Experience with data acquisition, analysis, and processing tools, such as SQL, preferred
• Able to read and interpret electrical schematics
• Able to read and interpret mechanical drawings; experience with CAD such as CATIA is a plus

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$72,000 - $264,000/annual salary, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.