Production Support Engineer

Day to Day:

Insight Global is seeking a Production Support Engineer to join one of our largest financial clients in New York City supporting the Global Markets LOB. We are seeking a motivated candidate for a Markets Application Production Services (MAPS) role within the Global FICC Credit/Munis/Mortgages support organization. In this role the candidate will primarily support Front Office Credit & Muni Trading platforms covering cash/derivatives products, electronic trading, trade life cycle, risk and PnL management. As well as Middle office and operations. Candidates must have the willingness to deliver production support services, drive process automation, monitoring and tooling within SRE framework.

On a day-to-day basis they will perform the following:
- Exercise strong Incident and Problem Management skills for timely resolution and communication as well as to drive continuous improvements.
- Primary contact for front office and middle office personnel to resolve issues with trader applications and any business-related queries in timely manner to avoid business impact.
- This is a high-profile role in a critical environment which demands an individual to display Business and Technical acumen, the ability to assimilate lots of information quickly.
- This individual will work in close collaboration with the Application Developers, peer Support teams, Global/offshore teams, and Infrastructure Support.
- Drive ongoing knowledge management and related documentation.
- The role provides an opportunity to gain a strong understanding of several fixed income businesses and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn and grow.
- Defining and driving Monitoring improvements and technical processes are considered part of the function for this role, to ensure consistency across the applications and business lines supported.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Must Haves:
- 6+ years of production support experience in financial institutions
- Experience with Linux and SQL based application platforms
- Experience supporting Python based applications (Quartz)
- Enterprise Monitoring experience ideally using ITRS Geneos, Dynatrace, Splunk
- Proven experience with scripting: Python, Unix shell scripting
- Strong communication skills, ability to work with internal and 3rd party vendors
- Bachelors or Masters in Science/Technology

Nice to Have Skills & Experience

Plusses:
- Business knowledge in Credit Municipals, Mortgages and/or Trading techniques
- Familiarity or basic coding knowledge of Python, .NET, or Java applications
- Good knowledge of ITIL processes: Incident, Problem, Knowledge management.
- Previous Bank of America experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.