Production / Technical Support II

Apex Systems is looking for candidates for an ATM Production Services Technical Support Analyst position for one of our biggest financial clients in Charlotte, NC. If you are interested, please send your resume to [email protected]
Location: St Louis, MO or Charlotte, NC -must be open to hybrid onsite work at least 3x/wk
Type: 12+ month contract with potential to extend
We are only able to work on a W2 basis, no Corp to Corp. Must be able to work on our W2 without sponsorship!
Required Skills:

• Should have increased awareness and exposure to basic technical principles, concepts and techniques
• Customer service; Phone support; IT experience; incident management; commensurate experience in a technical support, Helpdesk, ATM servicing or electronic banking operational and/or project management background
• Excellent customer service skills, verbal/written communication, and organizational skills are a must
• Candidate must be able to navigate multiple applications simultaneously in addition to Microsoft Office Suite
• Candidate must have experience directly troubleshooting issues to maintain stability of a network (ATM is ideal but not required)
• Previous ATM knowledge, root cause analysis and troubleshooting experience, proficiency with telephone, as majority of day will be utilizing telecom

Position Description:
This is a ANS role (ATM Network Support - ANS). Production Services is responsible for running the day-to-day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Associate Support etc. The Production Services Technical Support Analyst identifies possible ATM production failure scenarios, creates ATM incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with internal business Operations teams. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in supporting new and existing equipment and software under moderate supervision. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Fully competent to work under general direction on complex projects usually on specific assigned problems. Interprets, evaluates and resolves issues pertaining to the functional operation of technology products. Awareness of business or function for which technical support is needed. Exercises judgment within defined procedures and practices to determine appropriate action. Breakdown of workday: 65% on phone support; 35% technical recovery of ATMs.
EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.