Department/Unit: Language Access Services/ Main Campus

Shift/Hours: 1st Shift, 40 hours weekly

Benefits Eligibility: Benefits eligible

Expected Starting Salary: $21.21-25.86

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Hospital Has Been Named:

● The #1 Pediatric Hospital in the Nation - US News and World Report 2022

● On Forbes Magazine 2024 list of America's Best Employers for Diversity

● One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work

● An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Working as a Program Management Coordinator at Cincinnati Children's Hospital Medical Center you will:

Logistics

Coordinate and schedule all logistics related to the assigned program i.e. meetings, conferences, conference calls, and other appointments. May take and transcribe meeting minutes and distribute accordingly. Coordinate and maintain area calendars. Act as a liaison between all clinical staff, business personnel and billing/coding personnel concerning appropriate documentation, treatment planning and procedural modifications. Organize and administer other program-specific responsibilities such as the maintenance of patient records, electronic systems, and files.

Administrative Support

Coordinate and provide administrative support for all matters related to the assigned program. Support the preparation, organization and submission of reports, clinical communications, and presentations. Maintains effective and timely communication with other institutions, physicians, and collaborating divisions. Ensure appropriate operational information regarding programs is communicated to appropriate staff. May assist leadership and other staff in assessing program needs and establishing long-range goals. Participates and coordinates projects that assess, develop, or implement initiatives of the assigned program. Ensure appropriate operational program information is communicated. May provide training to new employees. May represent the area at meeting. May coordinate with inpatient and outpatient groups.

Customer Service

May serve as a resource in appointment setting and follow up to accommodate the needs of the patient and family. Communicates work flow suggestions/concerns and helps provide resolution to maximize efficiency. Provides support, assistance, problem solving and information to parents and professionals. Ensures reasonable scheduling of routine clinical flow, consultations, and referrals facilitating any ancillary issues, facilitating emergency inpatient or outpatient scheduling/performance/reporting. Works with internal departments (i.e. such as Nursing, Social Work, Neurology, Clinical Concierge and Call Center) to insure timely services sensitive to family and travel needs. Provides support for disseminating patient chart information. Anticipate needs, and facilitate solutions to patients and families issues in collaboration with both clinical and non-clinical personnel.

Indirect Patient Care

Support clinical program operations and activities, but doesn't directly deliver quality care for our patients and families. Keep accurate records on patients and/or program operations. Facilitate patient care with positive outcomes.

Data Management and Education Support

Create and coordinate the management of databases and maintain/execute appropriate database queries. Partner with department or program staff (including medical, business, and clinical staff) to ensure the database captures essential metrics and to track and monitor data trends. Maintain quantitative functional analyses database, data entry, and ensure the integrity of all records related to patients in assigned program.

Market Leading Benefits Including:

● Shift Differential, Weekend Differential, and Weekend Option Pay Program

● Medical coverage starting day 1 of employment. View employee benefits here

● Pension plan and optional 403(b) supplemental retirement plan

● Tuition reimbursement for continuing education

● Employee discount programs through our many community partner

● Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

● Physical and mental health wellness program

Qualifications:

EDUCATION/EXPERIENCE

Qualifications

Required:

• High school diploma or equivalent

• 3-5 years of work experience in a related job discipline

Preferred:

• Bilingual

• EPIC experience/ medical field experience

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).