Program Management Intern (GBS-Monetization Strategy and Operations-Global Platform Governance and Operations)- 2025 Summer (BS/MS)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
The Platform Governance and Operations team is responsible for driving product adoption, governance, user satisfaction and loyalty of our internal CRM platform.The Global Platform Governance and Operations team is looking for an intern to assist with user education and training initiatives. In this role, you will work on GTM strategy planning and execution aimed at enhancing user experience within our CRM platform. You'll work alongside product managers and business teams to understand user needs and help translate them into effective training strategies.

We are looking for talented individuals to join us for an internship in 2025. Internships at TikTok aim to offer students industry exposure and hands-on experience. Turn your ambitions into reality as your inspiration brings infinite opportunities at TikTok.

Internships at TikTok aim to provide students with hands-on experience in developing fundamental skills and exploring potential career paths. A vibrant blend of social events and enriching development workshops will be available for you to explore. Here, you will utilize your knowledge in real-world scenarios while laying a strong foundation for personal and professional growth. This Internship Program runs for 12 weeks beginning in May/June 2025. Successful candidates must be able to commit to one of the following summer internship start dates below:
Monday, May 12
Monday, May 19
Tuesday May 27 (Memorial Day May 26)
Monday, June 9
Monday, June 23

We will prioritize candidates who are able to commit to these start dates. Please state your availability clearly in your resume (Start date, End date).

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
- Development and implementation of the policies and strategies to govern the use of the internal CRM platform.
- User education and content management oversight
- GTM documentation management and optimization
- Managing user engagement and support; addressing user concerns, providing support and escalation, facilitating user engagement to enhance user experience and satisfaction.
- Ensure effective communication channels available to the users to obtain CRM related collateral and updates
- Continuously seeking ways to improve platforms through innovation; optimizing processes, exploring new technologies and staying abreast of industry trends
- Monitoring platform performance and user engagement metrics, providing insights into leadership to inform decision making.

Qualifications

Minimum Qualifications:
- Previous experience in strategy, consulting, media, tech industries with program/project management responsibilities
- Excellent program, project and process management ability.
- Ability to work with multiple teams and stakeholders; excellent communication, collaboration, negotiation and influence skills.
- Strategic and data driven thinking, ability to build and deliver technical content, excellent presentation and storytelling skills.
- Basic understanding of data-driven thinking and technical content creation.
- Ability to thrive in ambiguity and adjust quickly to change.
- Passion for training and content design.

Preferred Qualifications:
- Project management certification is a plus
- Familiarity with various LMS platforms and other learning and development tools.
- Strong interest in program and project management.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2