Program Manager

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At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Acquisition Products & Platforms (EAPP) organization powers the acquisition experience with in Amex. This program manager role will work on the program management of GNA Sundown as main focus among other projects. GNA is a legacy platform which has been powering acquisition orchestration process for more than 27 years and set to decommission in the near future. GNA Sundown program is setup for identifying scope, driving conversations for point of arrival ownerships, platform identification, work prioritization and finally decommissioning the platform

Key responsibilities include:

• Outstanding organizational skills with ability to manage and prioritize multiple workstreams simultaneously
• Partners with Product Management team(s) to develop viable roadmaps for Sundown Program
• Coordinates execution of project from initiation through release, using SDLC methodologies and Agile/Scrum concepts.
• Works within and across business units to prioritize, plan, and complete the development schedule for major journeys applicable
• Handles and appropriately raises delivery impediments, risks, issues, and changes tied to the initiatives
• Maintain and organize centralized document repository for key program materials and resources
• Provides executive level updates at the program level to key leaders to showcase the health of the overall program and demonstrates a willingness to lead teams to sustainable solutions that scale appropriately within the enterprise
• Adopts SDLC methods, Agile values, principles

Qualifications:

• 6+ years of technical project management experience
• Deep understanding of all aspects of software design with a demonstrated track record of increasing responsibility
• Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality
• Experience in developing high-quality presentations and communication materials for an executive audience
• Experience with agile delivery methodologies
• Bachelor's or Master's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred

Preferred Qualifications:

• Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
• Demonstrated track record of independently driving end-to-end results across priorities in a fast-paced and dynamic environment and executing flawlessly
• High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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