Job Summary

Under the direction of the Assistant Director, Community Health Worker Collective, Jefferson Collaborative for Health Equity, the Program Manager for the Community Health Worker (CHW) Collective coordinates the care delivery workflow for Jefferson CHWs and provides supervision, coaching, and professional development for Jefferson CHWs. A key responsibility is to provide training and support to participants in the CHW Academy and related activities, including shadowing at worksites and input to the training curriculum.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

• Provides supervision and management of staff
• Works with leadership to implement strategy and planning related to the Jefferson Collaborative for Health Equity's programming
• Develops and strengthens on-going relationships with internal and external stakeholders and works with community leaders and social service agencies to identify community needs and resources
• Collaborates with internal and external stakeholders to improve the quality of program delivery
• Maintains communication with internal and external stakeholders
• Works on special projects and performs other duties as assigned

PROGRAM SPECIFIC FUNCTIONS

• Using a trauma-informed lens and strengths-based approach, provides ongoing supervision/coaching sessions for CHWs and identifies and builds on the CHW's strengths and assets
• Trains CHWs on performance outcomes and coaches CHWs to meet identified outcome goals
• Documents supervision/coaching session notes
• Keeps Assistant Director apprised of performance, interpersonal, or other programmatic issues and assists with addressing to resolution
• Provides classroom facilitation and professional development sessions to CHWs and participants in the CHW Academy on core CHW-related topics
• Assists Lead CHWs in the management of the Jefferson CHW Community of Practice and related activities, including scheduling meetings, developing meeting agendas, identifying training topics, and distributing communications
• Ensures community resource information is communicated to CHWs and updated in the Jefferson Health Community Resource repository (FindHelp)
• Assists with educating Jefferson Health about the Community Health Worker Collective

Competencies (Knowledge, Skills, and Abilities Required):

• Supervising, coaching staff
• Planning and Organizing
• Communicating effectively with leaders and team members
• Problem-Solving
• Ability to prioritize competing priorities
• Presentation, facilitation skills

Qualifications

Education:

Bachelor's degree in human services, social work, public health, psychology, or related field required. Master's degree preferred.

AND

Experience:

Minimum of 3 years' experience in program management, supervision, and/or coaching role preferably in health care or human services setting. Experience in community health work a plus.

Additional Information

Ability to travel to multiple Jefferson worksite locations on frequent basis to observe staff

Excellent written and verbal communication skills

Strong interpersonal skills

Ability to work independently and as a team player, with strong team and supervisor communication

Ability to handle a constantly changing workflow while paying close attention to detail

Ability to use electronic medical record

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Conditions of Employment

Since this position will require the selected candidate to engage in regular contact with children in the form of care, guidance, supervision or training, you will be required to meet the requirements of the Child Protective Services Act, including the Pennsylvania State Police criminal background check, the Pennsylvania Department of Welfare child abuse criminal background clearance, and an FBI finger print based federal criminal records check. The selected candidate will not be allowed to commence working until all three (3) are completed satisfactorily.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Par Reference Code

106407