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Job Summary

UT Southwestern Medical Center is hiring for Program Manager Informatics, CTR-Clinical Informatics

UT Southwestern Medical Center is one of the 10 best large employers in the United States and among the top 5 of healthcare employers, according to the America's Best Employers 2022 list compiled by Forbes. UTSW is also ranked as the top healthcare employer for diversity in the US according to the America's Best Employers for Diversity 2022 list compiled by Forbes and Statista; and we are the only healthcare institution listed among the top 20 employers nationally.

The UT Southwestern Clinical Informatics Center is a leader in developing, implementing, and evaluating effective Clinical Informatics solutions for healthcare professionals and the people/patients whom they serve. We are a vibrant community of clinicians, scientists, students, researchers, informaticians, and developers who are excited to leverage the knowledge from research and experience in biomedical and clinical informatics, data sciences, social sciences, clinical sciences, and other domains for the generation of knowledge, innovation, and informatics-based products or services to improve quality and safety, the efficiency of patient care, and the health of people in general.

We are looking for a motivated Informatics Program Manager to join our interdisciplinary team for an exciting opportunity managing a portfolio of clinical and research informatics and database projects.

Position Summary:

Working independently under the Director and Associate Director, the Project Manager will be responsible for managing, coordinating, and directing a portfolio of clinical and research informatics and database projects for the Clinical Informatics Center. The Project Manager must work in a multidisciplinary team, display high initiative, and have excellent interpersonal, organizational, and time management skills.

This position involves research and administrative tasks working with the Directors to support the compliance, financial, personnel and other related aspects of the informatics research studies and projects.

The Project Manager will participate in all phases of clinical informatics research projects, from study design to analysis and writing manuscripts for submission to academic journals. They will work closely with other research team members, including data scientists, informaticists, electronic health record analysts, members of collaborating research groups, research coordinators, fellow staff in the Clinical Informatics Center, Researchers, and Physicians.

Experience and Education Required:

Bachelors in Informatics, Information Technology, Health Information Technology, Business Administration, Healthcare Administration, Public Policy or related field and five (5) years relevant work experience.

Preferred:

• Master's degree in Informatics, Information Technology, Health Information Technology, Higher Education, Business Administration, Healthcare Administration, Public Policy or related field and seven (7) years relevant work experience preferred.

Job Duties*

ESSENTIAL FUNCTIONS

• Works closely with the Directors and the Clinical Informatics Center leadership to define program scope, goals, and deliverables that support business goals; develop full-scale program plans and associated communications documents; and effectively communicate program expectations to team members and stakeholders in a timely and clear fashion.
• Analyzes, coordinates, and evaluates program operation procedures.
• Assures compliance with all institutional and regulatory requirements.
• Develops and/or oversees development of budget for programs. Projects and monitors budget for each activity, program, or special initiative. Manages billing, sourcing, and expenditures.
• Develops, cultivates, and maintains working relationships with internal/external departments/agencies and other organizations associated with and/or receiving benefit from programs.
• Develops, cultivates, and maintains working relationships with staff, students, and faculty.
• Edits documents, provides comprehensive review for grant proposals, and provides ongoing management of awarded grants for activities, programs, and special initiatives.
• Participates in conferences.
• Designs and maintains a system for data collection and creates process to ensure that performance measures and/or metrics are collected to track and evaluate achievement of program goals.
• Presents data and program information.
• Manages risks and issues that might arise over the course of the program life cycle and takes measures to correct them when they occur.
• Coordinates the program and interdependencies between the various projects and programs.
• Responsible for design, execution, and effectiveness of system of internal controls, which provides reasonable assurance that operations are effective and efficient, assets are safeguarded.
• Ensures compliance with applicable laws, regulations, policies, and procedures.
• Keeps relevant with technical, functionality and other program updates.
• Develops sustainable goals for the programs that are supported.
• Evaluates and assesses the programs' strengths and weaknesses.
• Oversees workflow management of program; design, build and test existing / new workflows for various units and departments throughout UTSW.
• Maintains collaborative relationships between different departments, universities, and community partners.
• Hires, trains, motivates, and coaches employees.
• Evaluates student and employee performance and provides feedback and training opportunities.
• Mastery of study protocols, and obtain training and certification where needed to carry out study procedures.
• Assist investigators with review of electronic health record data for secondary analysis.
• Attend regular meetings with the Principal Investigator and other team members to discuss progress and challenges.
• Assist with the preparation of Institutional Review Board (IRB) applications and related documents regarding the protection of human subjects, including maintenance of study binders with study records
• Quantitative analysis of clinical informatics research data
• Collaborate with research teams to understand project requirements and design data capture instruments using REDCap.
• Train research staff and end-users on using REDCap effectively and efficiently.
• Participate in project meetings, providing technical insights and recommendations for optimizing data capture processes.
• Implement advanced features in REDCap such as branching logic, calculated fields, and data integration with external systems.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Work requires excellent project management skills.

Work requires excellent written and verbal communications skills.

Work requires ability to perform well under pressure and consistently meet deadlines.

Work requires flexible work hours and the ability to provide after-hours support both remote and on-site.

Ability to be flexible, collaborative in a team, and generally willing to support and uplift team members.

Willingness to cross train with others in the Clinical Informatics Center to assure continued operation.

Work requires strong leadership and managerial skills.

Work requires the ability to work with a wide range of individuals.

Work requires strong detail oriented with the ability to design, implement, and execute effective processes resulting in accurate data generation and reporting.

Work requires having exceptional problem solving skills.

Work requires being passionate about customer service with a focus on listening skills, outgoing / interpersonal skills, and a record of executing closed-loop communication.

Work requires being an independent worker and the ability to ensure goals and objectives are delivered.

Work requires strong project management experience with large complex projects and managing 3rd party partnerships.

Skilled in project management, delivering presentations, and developing/managing.

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Able to work under pressure with students, staff, and administration.

Experience and knowledge of regulatory aspects of clinical research.

Must have a professional demeanor and a strong commitment to patient confidentiality.

Outstanding time management and organizational skills.

Excellent attention to detail.

Excellent interpersonal skills and being a team player.

Excellent written and verbal communication skills.

Ability to maintain a detailed and well-organized record of research performed and results obtained.

Ability to focus, work independently, and regularly seek feedback on job performance.

Ability to establish priorities and balance demands of multiple projects to meet deadlines.

Flexibility and willingness to shift focus and help where needed, to achieve goals across multiple ongoing research studies.

Must be able to identify problems and develop solutions.

Computer literacy, including proficiency with Microsoft Office programs and operating system: MS Word, MS Excel, MS PowerPoint, as well as the ability to learn new software applications (Python, R, REDCap).

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.