Program Manager Intern, Product Operations (Signal Operations SMB)- 2025 Summer (BS/MS)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
We are currently seeking a Product Operations Intern to join the Monetization Product Operations team. Our team is dedicated to leveraging data to guide strategic decisions, ensuring our focus is on maximizing business growth and driving global adoption of performance marketing products. The primary responsibility of this role is to support infrastructure teams in achieving long-term product growth.

We are looking for talented individuals to join us for an internship in 2025. Internships at TikTok aim to offer students industry exposure and hands-on experience. Turn your ambitions into reality as your inspiration brings infinite opportunities at TikTok.

Internships at TikTok aim to provide students with hands-on experience in developing fundamental skills and exploring potential career paths. A vibrant blend of social events and enriching development workshops will be available for you to explore. Here, you will utilize your knowledge in real-world scenarios while laying a strong foundation for personal and professional growth. This Internship Program runs for 12 weeks beginning in May/June 2025. Successful candidates must be able to commit to one of the following summer internship start dates below:
Monday, May 12
Monday, May 19
Tuesday May 27 (Memorial Day May 26)
Monday, June 9
Monday, June 23

We will prioritize candidates who are able to commit to these start dates. Please state your availability clearly in your resume (Start date, End date).

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
- Understand Customer Needs: Gain a deep understanding of our customers' needs and collaborate with various teams to ensure these needs are met effectively.
- Support Campaign Operations: Assist in providing operational support for campaigns to enhance customer experience and satisfaction.
- Monitor Signal Adoption: Track and analyze the adoption of our signals across different regions and verticals to identify growth opportunities.
- Coordinate Programs: Work with cross-functional teams to develop and execute regional programs that address adoption challenges.
- Data Analysis: Use advanced Excel functions to merge and analyze diverse datasets, ensuring accuracy and integrity for strategic decision-making.
- Dashboard Management: Help maintain and update company dashboards with real-time and historical data, providing clear and informative visualizations for stakeholders.
- Data Reconciliation: Perform data reconciliation tasks to identify and resolve discrepancies, investigate inconsistencies, and propose solutions to maintain data integrity.

Qualifications

Minimum Qualifications:
-Pursuing a BS in Business Administration, Marketing, Analytics
- Excellent problem-solving skills, capable of thriving in ambiguous situations
- Commercial acumen with a track record of assessing challenges and building bespoke solutions to drive change
- Exceptional communication, presentation, and analytical skills
- High degree of customer service orientation and experience in client-facing roles

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2