Program Support Specialist (Child Services Suitability), NF-04

Summary

It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.

The U.S. Army Installation Management Command integrates and delivers base support to enable readiness for a globally responsive Army.

We are the Army's Home

This vacancy may be used to fill additional positions within 90 days of the closing date.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Provides administrative and technical support to the HQ IMCOM Child Services Suitability Coordinating Activity responsible for providing direct support to Garrisons in the initiation, submission, and tracking of child services background checks. Interprets law and regulation to provide input to the development of agency level guidance and/or technical materials for field use. Recommends regulation changes, including drafting appropriate language for publication. Conducts trend analysis, risk analysis, and root cause analysis to identify and address issues impacting child services background checks. Participate in various working groups to develop process maps, conduct process improvement initiatives, and develop courses of action to improve the timeliness and accuracy of child services background checks. Delivers results through formal presentations using a mix of verbal and written techniques to communicate needed data. Provides guidance and oversight to staff to ensure accurate and responsive information is collected to support sound suitability determination by the appropriate organization. Serves as Assistant Contracting Officer's Representative (ACOR), responsible for contractor oversight and compliance with contract terms.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A valid passport may be required for overseas travel

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.

1. Experience demonstrating extensive technical knowledge of child services suitability laws, regulations, and background check adjudication procedures.

2. Experience using a wide range of analytical techniques to identify trends, determine cause and effect, and provide solutions to systemic issues.

3. Proficiency in the use of Microsoft Office Suite required to track data and produce charts, graphs, reports, and formal presentations.

4. Experience using automated personnel security information systems and databases (i.e. Personnel Security Investigation Portal/PSIP, BIOS-SP finger-printing system, Electronic Questionnaires for Investigations Processing /eQIP, CVS, etc.).

5. Demonstrated experience in verbal communications gained through the delivery of briefings and technical training.

In addition to above highly qualified candidates will also possess knowledge of programs, missions, functions, and organizational relationships, and ability to develop guidance for evaluating effectiveness and compliance of child services background checks and suitability program. AND Experience in Department of Defense and Department of Army background check process for individuals in child services positions, to include processing and interpreting background check results.

Education

Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Additional information

• A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
• Payment of Permanent Change of Station (PCS) costs is not authorized based upon eligibility and a determination that a PCS move is not in the Government interest.

• Benefits
  
  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly, or you may be considered ineligible.

• Benefits
  
  Review our benefits
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents must be submitted with your application:
  
  
  • Resume
  
  
  Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position. Additional documentation not required or identified in this vacancy may not be utilized in determining your qualifications. It is the applicant's responsibility to verify all of the information in their resume and documents; HR will not modify documents, responses, or information submitted by an applicant. All application requirements must be met by the closing date of this announcement and qualifying experience clearly documented in the resume. Please ensure your resume adequately describes your experience as it relates to this vacancy.
  
  The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
  
  
  • Cover Letter
  • DD-214/ Statement of Service
  • Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
  • Other Document not Listed
  • Other (3)
  • Other (4)
  • Other (5)
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript
  
  
  Only those documents listed above will be reviewed; additional documents are not necessary (i.e., performance appraisals, certificates, etc.). A cover letter is optional and will not be used in the initial rating by HR. You must ensure your experience is detailed in your resume.
  
  The following documents will be forwarded to the hiring panel: Cover letter, resume, and transcripts.
  
  Including any of the following on your resume may result in an ineligible rating:
  
  Classified or government sensitive information
  
  Social Security Number (SSN)
  
  Photos of yourself
  
  Personal information, such as specifically mentioning your age, gender, race/national origin, etc
  
  Encrypted and digitally signed documents
  
  Illegible documents or files that cannot be opened
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Electronically https://www.usajobs.gov/ and search for announcement number NENAFCC2412328362. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
  
  It is the applicant's responsibility to ensure they allow an acceptable amount of time prior to the close of a vacancy to create a USA Jobs account and complete the application process. All times displayed in this vacancy are based upon Eastern Standard Time (EST).If you encounter technical difficulties which prevent you from applying, you must send an email to the agency contact listed on this vacancy, including screen shots which clearly display the error and time it occurred. Late applications are accepted on a case-by-case basis under limited circumstances.
  
  Agency contact information
  
  Imane Ouaouzar
  
  Phone
  
  520-674-2120
  
  Email
  
  imane.ouaouzar.naf@army.mil
  
  Address
  
  CC-NAF-W6BD20 IMCOM FMWR HQ
  
  DO NOT MAIL
  
  Fort Sam Houston, TX 78234
  
  US
  
  Next steps
  
  Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

The following documents must be submitted with your application:

• Resume

Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position. Additional documentation not required or identified in this vacancy may not be utilized in determining your qualifications. It is the applicant's responsibility to verify all of the information in their resume and documents; HR will not modify documents, responses, or information submitted by an applicant. All application requirements must be met by the closing date of this announcement and qualifying experience clearly documented in the resume. Please ensure your resume adequately describes your experience as it relates to this vacancy.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference

• Cover Letter
• DD-214/ Statement of Service
• Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
• Other Document not Listed
• Other (3)
• Other (4)
• Other (5)
• Resume
• SF-50/ Notification of Personnel Action
• Transcript

Only those documents listed above will be reviewed; additional documents are not necessary (i.e., performance appraisals, certificates, etc.). A cover letter is optional and will not be used in the initial rating by HR. You must ensure your experience is detailed in your resume.

The following documents will be forwarded to the hiring panel: Cover letter, resume, and transcripts.

Including any of the following on your resume may result in an ineligible rating:

Classified or government sensitive information

Social Security Number (SSN)

Photos of yourself

Personal information, such as specifically mentioning your age, gender, race/national origin, etc

Encrypted and digitally signed documents

Illegible documents or files that cannot be opened


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Electronically https://www.usajobs.gov/ and search for announcement number NENAFCC2412328362. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.

It is the applicant's responsibility to ensure they allow an acceptable amount of time prior to the close of a vacancy to create a USA Jobs account and complete the application process. All times displayed in this vacancy are based upon Eastern Standard Time (EST).If you encounter technical difficulties which prevent you from applying, you must send an email to the agency contact listed on this vacancy, including screen shots which clearly display the error and time it occurred. Late applications are accepted on a case-by-case basis under limited circumstances.

Agency contact information

Imane Ouaouzar

Phone

520-674-2120

Email

imane.ouaouzar.naf@army.mil

Address

CC-NAF-W6BD20 IMCOM FMWR HQ

DO NOT MAIL

Fort Sam Houston, TX 78234

US

Next steps

Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request