Overview

Mountain Management Services and CHI Memorial Hospital now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.We offer the following benefits to support you and your family:On-site childcare with extended hoursCare@Work premium account for additional support with children pets dependent adults and household needsEmployee Assistance Program (EAP) for you and your familyPaid Time Off (PTO)Health/Dental/Vision InsuranceFlexible spending accountsVoluntary Protection: Group Accident Critical Illness and Identify TheftAdoption AssistanceTuition Assistance for career growth and developmentMatching 401(k) and 457(b) Retirement ProgramsWellness ProgramAdditional incentives for eligible full time day shift and night shift opportunities

Responsibilities

Responsible for understanding all functions of the scheduling process to include Patient Navigator duties in order to provide management with high level cross coverage ability and working with staff to increase quality of processes and improve productivity. Responsible for assisting with department new hire training and continued on-the-job training to all scheduling staff. Responsible for attending and participating in staff meetings to provide ongoing training to add to the continued efficiencies and standardization of processes.

1. Responsible for departmental training all scheduling staff to ensure understanding of all processes and efficiencies.
2. Responsible for assigned reports and projects for departments.
3. Responsible for assisting with Patient Experience initiatives in assigned departments.
4. Responsible for having a working understanding of all check in and check out processes.
5. Responsible for assisting with Quality improvement initiatives within the departments.
6. Cross cover in all areas of scheduling and at all locations.
7. Review all open tasks for scheduling within the practice management system to assist managers with resolution to improve patient access.
8. Responsible for optimizing physician schedules to improve patient access.
9. Responsible for presenting data in staff meetings to assist in ongoing training for staff.
10. Proactive participation in ensuring appropriate patient access into the practice.

11. Other duties as assigned by Management.

Qualifications

Required Education:

• Bachelor's Degree or 2 years in the discipline

Required Minimum Knowledge, Skills, & Abilities:

• Effective communication skills; computer literate; attention to detail;
  knowledge of insurance processes; strong understanding of HIPAA
  and patient privacy.

Preferred Qualifications:

• One or more years in a medical office

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