Providence, RI - IT - RIDOH - DOIT - N/A - Desktop Support Technician - Intermediate - Tech 2
[providence, Ri, 02903], Rhode Island
Employer: Saxon Global
Industry:
Salary: Competitive
Job type: Part-Time
Hardware Requirements
Active Directory
Basic Qualification :
Additional Skills :
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Other Project Type
Master Job Title :VMS Access Entry
Branch Code :Providence
- (2) or more years' supporting a Windows 10 operating system environment
- Installation of OS by network PXE boot process
- Workstation and laptop troubleshooting, replacing monitors, RAM, hard drives, batteries etc.
- Installing printers and connecting all peripheral devices including but not limited to docking stations, LCDs, signature pads, webcams and multiple monitors.
- Configuring network printer\scanner to scan documents to email and shared network folders. Troubleshoot LAN, wireless network connectivity.
- McAfee software encryption, preferably with working knowledge of ePolicy Orchestrator Management application.
- (2) or more years providing end-user support; in person, by phone, or remotely.
- Ability to troubleshoot and configure all necessary desktop applications including Microsoft O365 and collaboration tools.
- Specific focus with Outlook resource accounts and shared mailboxes, MS OneDrive, SharePoint and TEAMS.
- Migrate user files to OneDrive and SharePoint sites.
- Experience with TEAMS and ZOOM video conferencing applications.
- Coordinate with Vendors to provide necessary client support for RIDOH program applications. Experience with ODBC connections to SQL databases, sftp connections and applications, Multi-Factor Authentication apps including DUO mobile and MS Authenticator.
Active Directory
- Experience with Active Directory (AD) User account creation, AD Group memberships, password changes.
- Understand the concepts of Login Scripts, File rights, group policies.
- Create and run scripts to connect users to shared folders and network resources.
- The ability to add and remove workstations to the AD Domain. Knowledge of SCCM utility.
- Strong customer skills; oral and written communication, confident and motivated.
- Ability to work independently and be a resourceful, team-oriented collaborator.
- Quickly adapts to unfamiliar technologies and situations to provide solutions that align with business needs and DoIT processes.
- Strong time management and task prioritization abilities.
- Strong analytical thinking and problem-solving skills.
Basic Qualification :
Additional Skills :
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Other Project Type
Master Job Title :VMS Access Entry
Branch Code :Providence
Created: 2024-04-30
Reference: SG - 80260
Country: United States
State: Rhode Island
City: [providence, Ri, 02903]
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