Quality Assurance Specialist

LaSalle Network is currently hiring a Quality Assurance Specialist for a quickly growing financial company in downtown Chicago. The Quality Assurance Specialist role is a fantastic opportunity for a driven and sharp individual looking for advancement with a thriving, entrepreneurial company. Our client is a work hard/play hard organization recognized for its culture and opportunities for growth.

As a Quality Assurance Specialist, you will have the opportunity to monitor the team's quality of customer service and implement new procedures for process improvement. You will be responsible for leading the team to achieve individual and company-wide goals. This is a tremendous opportunity for someone who has a proven track record of implementing processes and managing and growing customer service teams.

Quality Assurance Specialist Responsibilities:

• Perform call monitoring and provide data trends to management team
• Coach and train representatives and hold them accountable to key metrics
• Monitor and track individual performance and departmental goals, and work to ensure key initiatives are executed
• Work interdepartmentally to drive strategies forward
• Resolve client issues using problem solving methods

Quality Assurance Specialist Requirements:

• 1+ year of call center experience
• High School degree required; Associate or Bachelor's degree preferred
• Excellent communication and interpersonal skills
• Strong Microsoft Office and data entry skills
• Proven success in a performance-based culture
• Flexibility and ability to quickly adapt to change
• Proven ability to thrive in a critical thinking environment

If you are interested in this Quality Assurance Specialist opportunity and qualify per the above requirements, please apply today!

Thank you,

Lindi Presta
Associate Recruiter
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.