Quality Manager

Why Choose Us?


Novolex® is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.

• Medical, dental and vision options
  
• Wellness rewards to fund your HRA or HSA
• Paid holidays, time off, parental and other leaves
• Financial protection benefits such as life, AD&D and disability insurance, and 401(k) Plan with employer matching contributions
• Education Support (for example, tuition reimbursement, Chairman's Scholarship, 529 College Savings Plan)
• Broad Based Employee Award Program-value sharing plan for all employees with one year of service
• Employee Assistance Program and much more!

Our Sustainability Commitment


The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.


How You'll Perform the Role


This role ensures product meets all customer requirements through establishing, maintaining, and improving plant quality systems and processes. The quality manager ensures that quality complaints are tracked accurately and that controls are put in place to prevent future occurrences. This role also manages compliance to food safety, forestry, and quality programs to meet customer expectations.

Essential Functions and Key Responsibilities:

• Development, implementation and administration of quality policies and procedures for all employees.
• Provide new hire orientation and periodic training to all employees (food safety, quality, GMP...).
• Manage customer complaints: investigate events, perform root cause-corrective action, make recommendations, and manage corrective and preventive actions to ensure they get implemented and sustained.
• Provide monthly management quality reports, as required.
• Maintain up-to-date inspection reports, files, quality programs and samples.
• Collect, organize, analyze, and report process data to internal and external customers.
• Facilitate and assist support departments with technical expertise for process improvements and environmental compliance (ink making and graphics, as examples).
• Lead continuous improvement activities and training within the plant as relates to quality and compliance.
• Manage the internal nonconformance and hold process.
• Responsible for all raw material and finished goods trial support.
• Responsible for performance management of four direct reports (quality technicians).
• Manage the plant lab, quality testing, and inspections.
• Lead and manage food safety certification, serve as primary food safety practitioner, and lead HACCP team.
• Other miscellaneous duties as assigned by management.
• Note: This role will initially require travel to other Hilex plants in the US to support food safety certification work. Travel could be up to 50% in the first year. After that, travel will be minimal.

What We Need From You

• Bachelor's degree with a minimum of 5 years of quality control management experience in a manufacturing environment, or other relevant work experience is required
• Excellent communication skills - written and verbal
• Strong knowledge of MS Office - Word, Excel, and PowerPoint
• Must have firm understanding of test procedures, statistics, and process controls
• Must have strong problem solving and analytical ability
• Strong, collaborative team player

What You'll Get From Us


Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through Novolex University. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.

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