Quality Outreach Specialist, Population Health

Description

Population Health Quality Management supports Population Health initiatives to increase the quality of care, while maintaining cost-effective outcomes through targeted patient outreach and care gap closure. The Quality Outreach Specialist is responsible for medical record abstraction and outreach activities in support of maintaining and enhancing performance on quality measures in an ambulatory environment. This includes HEDIS and other value-based care quality, cost, and utilization measures.

The Quality Outreach Specialist will utilize standardized training materials to collect medical records that meet HEDIS specifications and facilitate outreach to complete gap closure activities. Outreach responsibilities include conducting and answering telephone calls, re-directing calls as appropriate, scheduling visits, and assisting patients with questions or concerns. A goal of this role is to close care gaps by maximizing medical record retrieval for quality measures (e.g. screening, immunization, and medication adherence) and create intervention-oriented reports that identify members in need of service gap closures.

Salary Range: $34.37-$47.31/hourly