Radiology Quality and Safety Experience, Safety Net and Screening Programs, Program Coordinator

The Opportunity

Program Coordinator will support Radiology quality and safety initiatives including Quality & Safety - Safety Net and Screening Programs. The coordinator will follow patients in the tracking database to review appropriate follow up and assists with other activities as assigned to help the Safety Net programs.

Principal Duties and Responsibilities

• Builds professional relationships, and collaborative rapport with co-workers, health care professionals, patient safety leaders, and with clinical departments across the Mass General Brigham Enterprise

• Coordinate and track key actionable findings, deliverables necessary to prevent missed and delayed diagnoses of abnormal test result follow up

• Coordinates varied communication with patients and provider

• Integrates data regularly from multiple sources into documentation, regular reporting, and presentation

• Performs coordination and verifies accurate order-entry for diagnostic tests, monitors appointments visits, and prior report review

• Performs patient service and administrative duties, and office work which includes chart review, accurate submission of patient information

• Submits data according to program, accrediting body, and registry requirement

• Performs system audits, enhancements, and coordination of education, as needed

• Provide cross coverage to other departments and/or positions, and assist with training staff, as appropriate

Qualifications

Qualifications

• Bachelor's Degree from an accredited college or university, and/or a degree with 3 years' experience in health industry, or related field

• Prior healthcare experience, i.e., radiology, or ambulatory setting with prior use of medical terminology is preferred

• Previous experience in project coordination and facilitating meetings is preferred

• Proficiency in PC/Microsoft applications including Microsoft Office 365, such as Outlook, Word, PowerPoint, Excel, and Visio

Bilingual candidates are preferred

Skills, Abilities and Competencies

• Ability to function proactively and independently or minimal supervision with a high degree of accuracy and precision

• Ability to participate in a multifaceted program, meet deadlines and manage schedule

• Curiosity along with a willingness and ability to learn

• Proven problem-solving skills, collaboration, and project skill

• Requires sound clinical judgment, effective problem-solving skills, critical thinking, excellent organizational and interpersonal skills, ability to multitask, and remain flexible

• Requires excellent verbal and written communication skills and quantitative skills needed to perform the function

• Responds constructively to feedback from any customer group (patients, visitors, co-workers, physicians, and departments)

• Successful candidate will be both highly professional and approachable

• The ability to maintain confidentiality and HIPAA requirements regarding department-specific information

• Knowing when to ask questions of peers or supervisor, versus when to tackle a problem independently while holding oneself accountable to producing the highest quality work

Working Location

• One Brigham Circle 1620 Tremont St, Boston, MA 02120.
• Hybrid role M-F Eastern Business Hours includes 1-2 days per week onsite required at One Brigham Circle Tue/ Thur remote.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.