Receptionist

POSITION TITLE: Receptionist

DEPARTMENT: Administration

REPORTS TO: Administrative Assistant

Position Summary:

The Receptionist is responsible for operation of the telephone and paging system. He/she answers all incoming calls, redirecting them as needed. The Receptionist greets visitors and gives directions to residents, visitors and supports clerical activities.

Responsibilities/Accountabilities:

1. Handles confidential information with discretion;

2. Compiles reports and types general or technical material;

3. Composes correspondence and answers telephone for Administrator;

4. Maintains liaison with other departments and advises personnel therein regarding administrative matters;

5. Maintains administrative files;

6. Ensures that the residents and families receive the highest quality of services in a caring and compassionate atmosphere which recognizes the individuals' needs and rights;

7. Assists business office personnel in record keeping as required/directed;

8. Preforms all other duties as requested.

EDUCATIONAL/VOCATIONAL REQUIRNMENTS:

1. High school degree or equivalent with college/business school coursework preferred.

2. Must be able to read, write and understand the English language

3. Must be computer literate.

ESSENTIAL JOB FUNCTIONS:

1. Physical Demands: (Answer yes or no)

Reaching (overhead)

yes

Handling

yes

Fingering

yes

Feeling

yes

Talking or Hearing

yes

Seeing

yes

(Answer: 0-33% - Rarely/ 34-66%- Occasionally/ 67-100 - Frequently)

Standing

0-33%

Walking

0-33%

Sitting

34-66%

(Specify amount of weight in pounds)

Pulling

20

Lifting

20

Carrying

20

Pushing

20

(Answer yes or no)

Climbing (stairs)

yes

Balancing

no

Stooping

yes

Kneeling

yes

Crouching

yes

Crawling

yes

Twisting

yes

2. Location of Job Activities: (Answer in %)

Outside 0%

Inside 100%

3. Environmental Conditions: (Answer yes or no)

Extreme heat without temperature changes

no

Extreme cold with or without temperature changes

no

Wet or humid

no

Noise and/or vibrations

no

Hazards (chemical, mechanical, radiant energy)

no

Explosive, burns, electrical, other Atmospheric conditions

no

Fumes, poor ventilation, mists, dust, odors, gas

no

Unprotected heights

no

Moving machinery

no

Operating automotive equipment

no

Operating foot controls

no

Uneven ground

no

Protective clothes (list)

(gowns, masks, gloves in accordance with policy)

no

4. Work Situations: (Answer yes or no)

Measurable or verifiable criteria

yes

Dealing with people

yes

Repetitive and continuous

yes

Performing under stress

yes

Set limits, tolerance or standards

yes

Problem solving

yes

Comparing

yes

Taking instructions

yes

Job Skills:

1. Strong organizational ability

2. Ability to handle a variety of assignments, some of moderate complexity and require considerable familiarity with the operating details of the facility.

3. Ability to interpret and apply departmental procedures.

4. Courteous and tactful at all times.

5. Ability to operate a computer, fax/copier, etc.

6. Demonstrate discretion in handling of confidential information.

7. High sense of accountability and responsibility.

8. Ability to form independent decisions in absence of supervisor.

9. Provide annual verification of negative TB skin test.

Performs Related Duties:

1. Interacts with residents, families, visitors and employees;

2. Carries out other tasks as requested in situations where hands-on intervention/participation may be required.

I understand this job description and its requirements; I understand that this is not an exclusive list of the job functions and that I am expected to complete all duties as assigned; I understand the job functions mat be altered by management without notice; I understand that this job description is no way constitutes an employment agreement and that I am an at-will employee.