Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services.

** Please note this position will be required to work 10am - 7pm **

The Business Operations Regional Support Specialist is responsible for client onboarding and compliance, credit risk assessment, accurate account setup and management, campaign order management, and Tier 1 client support.

ESSENTIAL FUNCTIONS OF THE POSITION

• Client Onboarding
  • Ensure we have received the required Spectrum Reach onboarding documentation, including acceptance of the Spectrum Reach Advertising Terms & Conditions
  • Perform credit risk assessments for all clients requesting to pay after delivery of services, to mitigate bad debt
• Account Setup & Maintenance
  • Comprehensive, accurate, and aligned setup in all Spectrum Reach Systems (Salesforce, Pilot, AOS, XGLinear, SAP)
  • A complete understanding of our systems and the connectivity between them to ensure all account updates/changes are carried through each system to prevent any disruptions to delivery of ads and billing.
• Campaign Order Management
  • Ensuring orders are processed timely according to set deadlines
  • Ensuring we are provided legally binding contracts for ad campaigns between our clients and Spectrum Reach
• Tier 1 Internal and External Client Support: Fielding inbound inquiries from internal and external clients, using resources to answer questions, resolve issues, and/or know who to route them to for full resolution.
  • Hotline (phone)
  • Salesforce Cases
  • Salesforce Account Requests
  • Webex
  • Client Portal

REQUIRED QUALIFICATIONS

• Analytical, critical thinking to navigate making informed credit risk decisions and multiple systems
• Ability to effectively organize and prioritize
• Provide strong customer service to clients and sales teams across the footprint
• Ability to work collaboratively and independently; highly motivated and detail-oriented
• Ability to work under pressure and meet deadlines
• Ability to demonstrate superb follow through
• Proficient in Microsoft applications

PREFERRED QUALIFICATIONS

• Ability to communicate orally and in writing in a clear, straightforward and professional manner
• Familiarity with the advertising industry

EDUCATION

Bachelor's degree in Marketing, Communications, Business, or related field or equivalent experience

FGN135 2024-35755 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.