Regional Operations Manager

Chicago, Illinois

Employer: Restaurant Depot
Industry: Regional Manager
Salary: Competitive
Job type: Full-Time
REGIONAL OPERATIONS MANAGER

POSITION SUMMARY-Lead an assigned regional territory in the areas of P&L, freshness, compliance (internal and external), customer service, safety, recruitment, collective bargaining, training and development of staff - at all levels.

Key Areas of Responsibilities

RM position is responsible for 7 areas of concentration.
  • Customer Engagement
  • Customer engagement is a focal point aimed at the highest quality experience possible. Brand Loyalty is Imperative to our success.
  • Set and measure all employees and stores to a high customer service goal.
  • Merchandise Presentation
  • Merchandise presentation must create a "WOW" factor when walking into a store.
  • Brand offerings must be creative and create a great first impression.
  • Ensures all stores are maintaining visual standards and are always "closing to open."
  • Manage Story Inventory
  • Ensure all employees are properly trained on all basic inventory management/movement/receiving processes.
  • Ensure all stores are maintaining (Door to Floor in 4 procedures) receiving process.
  • Recruitment/Hiring and Training/Retention
  • Ensure overall head count goals are being met across all levels of the store.
  • Ensure stores are maintaining their labor scheduling budget/models.
  • Create and/or maintain a development plan for employee growth.
  • Develop employees at all levels to ensure the store's bench strength.
  • Operations
  • Manage store management teams towards acceptable Store Operations/Human Resource audit compliance scores. Conduct training/inspection audits quarterly in each store.
  • Understand and administer the HR policies and procedures and ensure compliance with them, consistently between stores.
  • Responsible for ensuring accurate P&L
  • Drive Sales, Profitability and Gross Margin Growth
  • Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.
  • Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
  • Communications
  • Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication.
  • Establish a process to ensure that stores have accountability to expectations on a consistent and timely basis.
  • Attributes / Requirements
  • Experience working in visualization and marketing.
  • Experience managing multiple employees at all levels.
  • Minimum of 7 years of progressive responsibility in retail store operations, with successful multiunit specialty store responsibility.
  • A proven track record of strong performance in driving performance and key field operations metrics, coupled with successful and consistent organizational development history.
  • Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives.
  • Revenue and profit making orientation.
  • Proven background and experience associated with associate relations, asset protection, and legal compliance.
  • Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent and effect change. Track record of building talent. Able to balance the need of delivering a creative experience, and a profitable result.
  • Bachelor's degree required.
Created: 2024-09-15
Reference: 4031466
Country: United States
State: Illinois
City: Chicago
ZIP: 60018

About Restaurant Depot

Founded in: 1990
Number of Employees: 2792

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