Regional Service Manager

Your Role

BeaconMedaes is seeking a Regional Service Manager to join our team. The Regional Service Manager is responsible for leading a team of Field Service Technicians. In this role, you will collaborate with our Service Sales team and Service Coordinators to ensure that excellent customer service is delivered through the maintenance and repair of equipment.
Responsibilities include the following:
• Responsible for profitable aftermarket territory development and management in assigned region.
• Provide measurable improvement in overall customer satisfaction.
• Improve the efficiency of the team using the company tools and software to perform daily administrative functions.
• Manage the daily operations of service personnel in accordance with QEMS and ISO standards.
• Proactively identify, pursue, and resolve customer service issues.
• Monitor and control inventory within the region.
• Manage commercial goodwill and warranty activity within the region.
• Provide monthly reporting of business results trends and competitive information. When deviations from the business plan occur, propose, and implement corrective actions to bring the business back in line with the plan.
• Work within the guidelines of "The Way we do Things" for People Management which includes but not limited to hiring, performance management, coaching and employee competence development and reporting.
• Perform ride along visits with service technicians to evaluate skills and conduct an annual safety audit.
• Conduct frequent field visits with the sales team to identify current market conditions and formulate strategies to maximize aftermarket business results.
• Review, evaluate, approve, and submit time sheets for each payroll period.
• Control overall expenses while maximizing company assets and human capital.
• Conduct monthly tool box meetings including but not limited to the company required communications.
• Perform assigned duties in accordance with BeaconMedaes standards, while always striving to provide timely support for the Service Team.
• Ensure processes needed for the QEMS are established, implemented, and maintained.
Report to Management on the performance of the QEMS and the need for improvement.
Ensure employees are aware of customer requirements.
Perform other duties as assigned.

To succeed, you will need

Experience

• Seven (7) + years of experience with BeaconMedaes in the aftermarket and service business area
• Strong mechanical and electrical trouble shooting abilities
• Proven managerial and leadership experience

Education
• Bachelor's degree, Technical degree preferred and/or equivalent work experience

Skills

• Excellent track record in providing exceptional customer care and customer relations
• High level of proficiency in computer software applications
• Strong familiarity including BeaconMedaes software, SAP, and MS Office
• Excellent interpersonal, written and verbal communication skills
• Dynamic, result oriented, with good leadership skills
• Able to manage people and create trustworthy and fair relations with customers and colleagues

Travel

• This position requires travel as needed

In return, we offer you

Here at BeaconMedaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable - and innovation is a huge part of our lifeblood. Our brand promise, "Life is in the Details," represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities. One day, one of our moms, dads, grandparents, or children could be a patient - and we aim to ensure that every solution we provide is up to the standards that we would want for them.

Further, we know that the longevity and success of BeaconMedaes would not be possible without our people - the BeaconMedaes family. We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity.

At BeaconMedaes we offer attractive benefits including:

• Excellent compensation package, including a flexible benefits plan, and 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance plans
• Various wellness programs
• Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc.
• We offer education assistance after 1 year of employment
• Opportunities for professional development
• We provide a collaborative, inclusive, and flexible work environment

Start your career journey with us and learn what it means to be part of the BeaconMedaes family. We offer a wide range of interesting roles and many opportunities to grow and thrive.
#LI-Beacon
BeaconMedaes LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Life is in the Details

BeaconMedaes has been the center of the medical gas world for more than 60 years. We are a leading solutions provider in the education, design, manufacturing, supply and service of piped medical gas and laboratory gas systems. Our main corporate office and competence center for medical and laboratory gas expertise is located in Rock Hill, South Carolina.

Learn more at www.beaconmedaes.com