Renewals Account Representative Job Details | opentext

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digitaltransformation.

The Opportunity

OpenText is looking for self-driven, enthusiastic sales and customer retention minded Customer Success Associate based out of Broomfield, Colorado location.

This role is responsible for the post-sale relationship of our customers with a focus on retention. During a typical day, Customer Success Specialists work with a high volume of customers balancing time constraints with customer needs. The ideal candidate for this role can quickly prioritize and resolve customer issues while maintaining a strong customer focus.

Customer Success Associates interact with a variety of customers, located around the world, over the phone and by email. Success in this role will require your ability to quickly and effectively serve our customers.

If you're a strong communicator, highly organized, diligently focused, an enthusiastic problem solver, and passionate about business and technology solutions, talk to us about what this role means to you!

Self-driven, enthusiastic sales and customer retention minded Customer Success Associates based out of our Broomfield, Colorado location.

Your Impact

This role is responsible for the post-sale relationship, securing annual renewals, and upselling/cross selling our data security and data protection products in our small business segment. A typical day includes working with a high volume of customers, balancing time constraints with customer needs, ensuring on-time renewals, presenting, and closing upsell opportunities, while also passing along cross sell opportunities to our sales teams.The ideal candidate for this role can quickly prioritize and resolve customer issues while maintaining strong customer relationships.

The Customer Success Associate will interact and support a variety of customers, located around the world, over the phone and by email. Success in this role will require your ability to serve our customers, identify upsell opportunities and establish trusted relationships with key customers quickly and effectively.

If you're a strong communicator, sales minded, highly organized, enthusiastic problem solver, and passionate about business and technology solutions, this may be a great fit for you.

You Are Great At

• Renew customer annual contracts on time.
• Retain and grow customers by building trusted relationships with business owners.
• Act as a single point of contact for both your customers and our internal resources with the goal of coordinating efforts to solve customer issues and grow the business.
• Efficiently manage a high volume of customers with varying needs.
• Support domestic and international customers with a high level of professionalism and integrity.
• Demonstrate excellent communication skills as you interact with customers.
• Work cross-organizationally as part of the regional team.
• Learn Webroot and Carbonite product offerings, deployment use cases and business models.

What You Need To Succeed

• Gain on the job experience working in a customer facing advocate and renewal sales role
• Strong and effective verbal, written, presentation, and interpersonal communication skills.
• Strong business acumen with ability to learn product feature/functionality and the aptitude to speak intelligently about both.
• Ability to self-direct your efforts and work proactively with your clients
• Positive, can-do approach to solving problems as they arise.
• Collaborative approach to working with people, including colleagues and customers.
• Calm and determined demeanor even when under pressure.
• Existing Knowledge of or desire to learn:
  • Salesforce.com
  • Information Technology, backup, and Internet Security industry.
  • Software-as-a-service offerings (SaaS)

- Excellent written and verbal communication skills

- Proficiency in Microsoft Word/Excel/Outlook

- Attention to detail, team mentality and a positive attitude

Hours of work: Monday through Friday from 8am - 5pm MT

Work Location: Broomfield location ( 3 days/week in office Tues, Wed, Thurs)

ONE LAST THING:

• If you're ready to contribute your expertise to shaping innovative solutions and thrive in a dynamic, collaborative environment, apply now to join our team at OpenText!

For Colorado residents, this job is expected to pay minimum salary of $52,700, in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.