Retail & Sports Marketing Training Program

Would you like an opportunity to work in a company that supports both sports AND fashion? Well look no further! We are looking for an energetic individual that will support our product lifecycle by working in our new luxury retail store located, at the world-renowned USPA National Polo Center, as well as supporting sports marketing, design and other departments at USPA Global. This role affords an individual the opportunity to interact with our best and brightest minds and learn about many facets of our organization as they grow within.

About U.S. Polo Assn. and USPA Global

U.S. Polo Assn. is the official brand of the United States Polo Association (USPA), the non-profit governing body for the sport of polo in the United States and one of the oldest sport's governing bodies, having been founded in 1890. With a multi-billion-dollar global footprint and worldwide distribution through over 1,100 U.S. Polo Assn. retail stores and thousands of department stores, sporting goods channels, independent retailers, and e-commerce, U.S. Polo Assn. offers apparel for men, women, and children, as well as accessories and footwear in more than 190 countries worldwide. U.S. Polo Assn. was named one of the top global sports licensors in 2023, according to License Global. Visit uspoloassnglobal.com and follow @uspoloassn.

USPA Global is the for-profit subsidiary of the USPA and manages the global, multi-billion-dollar U.S. Polo Assn. brand, providing the sport with a long-term source of revenue. Through its subsidiary, Global Polo Entertainment (GPE), USPA Global also manages Global Polo TV, which provides sport and lifestyle content. A historic, multi-year, global arrangement between USPA Global and ESPN, now showcases many of the top championship polo games in the U.S., enabling millions of sports fans and consumers to enjoy the sport across ESPN's broadcast and streaming platforms. For more sport content visit globalpolo.com.

From December through May, this individual will lead our luxury retail store at the USPA National Polo Center (NPC) in Wellington, Florida. Our retail store is targeted to be open 1-2 days a week from December through the end of April, every Sunday to serve customers attending polo matches and potentially one other evening during the season depending on demand. This person will develop strategies to increase sales and interact with our loyal customers to ensure repeat business as well as grow our existing customer base.

Outside of Polo Season, this individual will support other departments as needed. Within the Sports Marketing & Media Department, this individual will support the global broadcast and events team with projects that impact the strategic direction of USPA Global. Project scope includes administrative and inventory-based work that supports global events, collegiate polo sponsorships as well as other projects that support the goals of U.S. Polo Assn., our multi-billion-dollar global sports brand.

In supporting the design and operations team, this individual will support our Sample Sales, assist with photo shoots, act as a back-up for the warehouse manager and other duties as needed.

This role is based out of West Palm Beach and Wellington, Florida.

Retail Responsibilities

• Opens and closes the store
• Manages part-time store staff
• Always demonstrates exemplary customer service and assists customers by addressing their needs timely and thoroughly
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
• Ensure the store remains clean and presentable at all times
• Processes payments by totaling purchases, processing credit and debit cards, and manage returns of merchandise
• Assists with setting up merchandise displays on the sales floor
• Educate customers on the product in store and online, follow-up timely with inquiries
• Alerts home office of potential or actual security issues
• Communicates key takeaways, and provides consumer insights to home office team based on weekly selling
• Tagging and stickering product
• Inputting product into the POS system
• Assisting with purchase orders and communicating with vendors
• Be a representative of the brand to our consumers, board and club members
• Maintains ecommerce support during busy periods
• Performs additional responsibilities as needed

Additional Responsibilities as Directed

• Assist in the execution of polo events and polo club partnerships with creation of meeting agendas, meeting invites, meeting recaps, and keeping the team on task with event items
• Support the annual college program including managing program deliverables, as well as shipping and inventory tracking
• Support apparel/gifting closet with inventory tracking, and shipping as needed
• Support with apparel inventory, inventory stocking and labeling at off-site warehouse
• Support shipping process with consistent and accurate information, aiming to reduce costs and challenges
• Support uploading documents and approved items to Brand Comply (our system of record) for approval purposes
• Support media team with labeling and organizing photos and uploading to Asset bank for future use
• On an as needed basis, support with on-site tradeshow or event activations
• Invoicing as required
• Supports photo shoots as needed
• Additional responsibilities as needed

This job description is not an exclusive or exhaustive list of all the responsibilities the Retail & Sports Marketing Coordinator may be asked to do.

Qualifications

• Bachelor's degree
• Retail sales experience preferred
• Welcoming, positive, engaging and friendly towards our customers, team members, and venue staff
• Excellent communication skills to work with consumers and to provide superior customer service
• Strong attention to detail and critical thinking skills
• Ability to work in a fast-paced environment, manage change, and be flexible and adaptable
• Team player with the ability to work across functions
• Strong organizational and time-management skills
• Must be creative and a problem solver
• Basic understanding of Word, PowerPoint, Excel, and Adobe.
• Open to feedback and growth opportunities

The Right Fit

• You bring positive energy and cohesiveness to a team environment
• You demonstrate professionalism when dealing with conflict and changing priorities
• You can adapt and work in a fast-paced environment, multi-task and prioritize like a pro
• You believe in open and honest communication. You are not afraid to ask questions, respectfully share or receive feedback.
• You work well under pressure
• You possess great attention to detail

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

1. Are you willing to work in multiple locations throughout the year? (West Palm Beach and Wellington)
2. Are you authorized to work in the United States?

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