H&PS
LEVEL 12

- Work location: San Antonio, TX - Hybrid (In Office and Remote).
- Local candidates only.
- US Citizens Only.

Job Description:

Customer Service Representative (CSR) will take inbound calls from providers, Medicaid members and representatives from the other health insurance. CSR may also make outbound calls health insurance carriers to verify private health insurance information and update the client records in the State?s Medicaid system.

Responsibilities:
? Take inbound calls from providers and client representatives
? Perform outbound calls to other health insurance carriers to verify private health insurance information as needed
? Collect policy information from callers
? Verify Medicaid clients? insurance information
? Accurately enter insurance data into) database
? Maintain quality score of 98% or better
? Perform special research
? Perform other duties as assigned
? Observe professional standards of conduct, including attendance, professional behavior, and dress code.

Basic Qualifications:
? Customer Service Experience
? Intermediate computer skills

Preferred Qualifications:
? verbal and written communication skills with the ability to interact professionally with clients, providers and management
? problem solving abilities
? organizational skills
? analytical and research skills
? Ability to track projects for timely follow-up and completion
? 6 months customer service experience