RM - Program/Project Management Lead

Experis IT ManpowerGroup has partnered with a leading servicebase organization in the Santa Clara, CA for a Program/Project Management Lead role to assist their team.

Job Title: Program/Project Management Lead
Pay Rate: $60-68/hr on W2
Location: Santa Clara, CA (in office 3x/week)
Duration: 12 months contract with possible extension

Job Description
• Lead and coordinate Early Adopter Validations and pre-sales Lighthouse activities to highlight our products/services to potential clients. Track and allocate resources effectively to ensure smooth program execution.
• Implement a single-view engagement tracking system to monitor progress and identify areas for improvement.
• Provide support for the leadership team by delivering insightful updates and reports.
• Conduct weekly meetings for the Gen AI program and facilitate 1:1 sessions between relevant stakeholders.
• Provide fortnightly reports to the Platform Product teams and participate in the Product Feedback Forum.
• Deliver monthly reports to Business Units to keep stakeholders informed about program developments.
• Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements.
• Integrate feedback and enhancement processes into a centralized PM customer engagement tool
• Expand the capabilities of the PM customer engagement tool to meet the evolving requirements of the outbound product implementation team and facilitate the deprecation of custom tracking tools

• What are must-have skills for this role?
1. Program Management
2. ServiceNow
3. Experience with managing ServiceNow implementation engagements