RN / Care Coordinator

Objective/Overview
This position contributes to the efficiency and effectiveness of the clinic's services in providing patient care and care coordination for the Mobile Health Care, Psychiatry Department and/or Medical Department. This position reports to the Nurse Supervisor, and would work between the hours of 7 a.m. and 6 p.m. Monday through Friday and some Saturdays from 8 a.m. to 1 p.m. We are looking for someone who can work 28 to 40 hours per week on a consistent, regular schedule, with some Saturdays hours.

Essential Functions

Patient Care & Care Coordination: 90%

• Administer care/treatment and care coordination to patients as ordered by medical and mental health providers.
• Participate and work together with team members to ensure that patients receive whole-person care.
• Conduct patient and family education related to preventive care, mental health care, chronic care, and condition management as appropriate; connect patients to resources when their conditions are exacerbated.
• Manage a panel of patients, many with multiple medical and mental health diagnoses, and other patient populations as assigned (e.g. pregnant patients, patients prescribed high-risk psychiatric medications, etc.).
• Develop patient care plans based on risk and overall patient care complexity.
• Work with care managers to implement the patient's care plan.
• Communicate with providers, care coordination team members, and other support staff through the Electronic Health Record (EHR), in person, and by other means.
• Communicate significant changes in patient status to the provider and care team.
• Facilitate medication refills and provide medication education for patients as needed.
• Identify and connect patients to community resources that will assist them in achieving good health outcomes.
• Follow-up with patients if they have not scheduled their appointments. Check lab/path results from Fairview and if needed call Fairview for results.
• Follow-up with no-show patients that have not rescheduled.
• Work with interpreters and/or PSRs to call and schedule non-English speaking patients accordingly.
• Orient residents and multidisciplinary students as needed.
• Provide walk-in and phone triage.
• Address flags, Emergency Department/Inpatient Hospitalization summaries, refill requests.
• Respond to medical and behavioral emergencies in the clinic.

Other Duties as Assigned: 10%

• Attend all-staff meetings, weekly care coordination meetings, weekly nursing meeting meetings, and daily huddles.
• Other duties as assigned.

Job Responsibilities

• Apply nursing assessment aptitude and problem-solving skills to provide quality care to complex patients
• Utilize strong time management and organizational skills
• Utilize knowledge of regulations, policies and procedures for nursing in the primary care setting.
• Utilize the electronic medical record, registries, or databases to monitor patient outcomes.
• Must be able to lift 30 lbs.
• Work in a fast-paced, rapidly changing environment that requires sitting, standing, and walking, with frequently changing priorities. Must be able to be flexible and multitask.
• Use high-level communications skills to work with patients, staff, providers, and outside agencies.
• Provide excellent customer service.
• Work with patients and staff from diverse cultures, languages, and backgrounds.
• Work on a team and make positive contributions to the team.

Qualifications

Required Qualifications

• BA/BS or a combination of related education and work experience to equal at least four years. Current licensure to practice as a Registered Nurse in the State of Minnesota.
• Current licensure as a Registered Nurse in the State of Minnesota.
• CPR certified.
• Experience in managing clinical care using an electronic health record.

Preferred Qualifications

• Two to three years of experience in providing care coordination, skilled nursing or relevant experience.
• Oral and written proficiency in one of CUHCC's dominant languages: Spanish, Somali, Vietnamese, Hmong, Lao.
• Experience or certification in mental health nursing.
• Experience in providing care coordination to a complex, diverse patient population.

About the Department

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).