SACM Process Manager

Job Description
Accountable for operational management of the Service Asset and Configuration Management (SACM) Process; plan and coordinate process activities; monitor, analyze and report on process performance; identifying opportunities and making improvements to the SACM process; planning and managing support of SACM Tools; coordinating interfaces between SACM and other ITSM Processes; performing Configuration audits; analyzing and defining the structure of the configuration management system: support activities for the corporate SACM tools architecture; experience in data analysis of large amounts of data.

Summary of job functions:
The SACM team is responsible to ensure the assets (hardware/software) required to deliver services are properly controlled, and that accurate and reliable information about those assets are available when and where it is needed. The SACM team has participated in all platform audits, continue improve ITIL processes especially incident/problem/change, continuing to add CI into the CMDB (DVR, ATMs, HVAC controllers, Security devices, etc., DQ improvement by working with engineering and platforms team to fix tool/publishing root cause issues and DQ defects

Key Responsibilities
Support the standup, configuration, and implementation of SACM Process.
Work with Process Controllers supporting Technology Domains and dashboard monitoring
Collaborate with GIS and downstream partners to ensure data coverage for asset coverage
Identify and carry out continual service improvement to the SACM Process
Participate in governance calls, audits and reviews
Carry out day to day Major Process Activities identified in Single Process Inventory

Skills

ITIL Foundations Certified
Remedy IT Service
Project Management
Familiar with infrastructure and software operational procedures (Install/remove/Modify)
Database Administration of an enterprise level RDBMS
Process Design experience
Strong Excel

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Must Haves:
- 5+ years of experience as a Business Process Analyst
- Experience with ITIL
- Experience with ServiceNow or Remedy

Plusses:
- Process Design
- ITAM

Hybrid on-site 3 days a week in any of these locations
- Plano, TX
- Chandler, AZ
- Chicago, IL
- Richmond, VA
- Atlanta, GA
- Kennesaw, GA

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.