Service Delivery Manager-ITSM CMDB Process Manager (4562)

Innova Solutions is immediately hiring for a Service Delivery Manager-ITSM CMDB Process Manager

Position type: Full-time Contract
Duration: 6+ months
Location: Remote

As a Service Delivery Manager-ITSM CMDB Process Manager you will:
Key Responsibilities:

CMDB Strategy and Planning:
• Develop and execute a comprehensive CMDB strategy aligned with the organization's IT service management objectives.
• Collaborate with IT leaders and stakeholders to define CMDB policies, standards, and guidelines.
CMDB Implementation and Maintenance:
• Oversee the design, implementation, and ongoing maintenance of the CMDB, ensuring data integrity and accuracy.
• Define and enforce data governance rules to maintain consistent and standardized information across the CMDB.
• Lead efforts to continuously improve CMDB accuracy, completeness, and relevance.
• Maintain ServiceNow Discovery to automatically scan and identify CIs in the IT infrastructure.
• Ensure the CMDB is regularly updated with accurate information obtained from the discovery process.
• Set up and configure discovery probes and sensors within ServiceNow to collect information from various sources in the IT environment, such as networks, servers, databases, and applications.
Integration with ITSM Processes:
• Collaborate with ITSM process owners to integrate the CMDB with Incident Management, Change Management, Problem Management, and other applicable ITIL-based processes.
• Ensure that the CMDB is utilized effectively to support incident resolution, change impact analysis, and other ITSM functions.
Configuration Management Process Improvement:
• Identify areas of improvement in the configuration management process and implement best practices to enhance data quality and efficiency.
• Regularly review and optimize CMDB workflows and processes to meet evolving business needs.

Stakeholder Engagement:
• Work closely with IT teams, business units, and external vendors to understand their configuration requirements and ensure CMDB meets their needs.
• Facilitate training and workshops to promote CMDB awareness and usage among various stakeholders.
Reporting and Analysis:
• Develop and generate CMDB reports, KPIs, and metrics to monitor data quality and performance.
• Analyze CMDB data to identify trends, patterns, and opportunities for process improvement.
Compliance and Auditing:
• Ensure CMDB processes adhere to industry best practices and compliance standards.
• Facilitate internal and external audits related to CMDB data accuracy and compliance.
The ideal candidate will have:

Requirements:
• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus.
• Proven experience (5 years) in ITSM configuration management, CMDB management, and process design.
• In-depth knowledge of ITIL practices, specifically in Configuration Management and related processes.
• Strong understanding of IT asset (hardware and software) and service relationships within a CMDB context.
• Experience with ITSM tools and CMDB platforms (ServiceNow)
• Experience with administering ServiceNow Discovery and Service Mapping
• Excellent analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong organizational skills and attention to detail.
• ITIL Foundation certification is required.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thank you!

PAY RANGE AND BENEFITS:
Pay Range*: $56.00-64.00 W2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the