Description

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Accounting, Human Resources, Marketing and more. Join us now to do purposeful work with our diverse and respectful team.

Job Title: Sales & Marketing Assistant

Job Summary

Responsible for performing comprehensive administrative support services for the office staff, as well as facilitating the daily operations of the sales office.

Essential Job Functions

• Administrative duties to include the following: prepare and distribute reports and mailings; maintain files; and keep time, expenses and commission sheets for all sales staff and personnel
• Operate and administer CRM database
• Plan and manage social media platforms
• Distribute mailings to individuals on the mailing lists
• Assist in providing tours of the community to prospective residents and applicants as needed, including any open houses or special functions related to sales and/or marketing
• Order office supplies, postage, petty cash and other supply inventory
• Coordinate and complete special project assignments
• Ensure accurate documentation and administration of expenditures including reconciliation of financial accounts (petty cash)
• Organize and prioritize office duties with ability to be flexible with assignments and to assist other team members
• Type, collate and distribute all correspondence and other materials deemed appropriate by sales staff in a timely manner
• Organize, coordinate and assist in planning of special events, including weekend events
• Maintain accurate and timely data-based records
• Prepare accurate reports produced by the CRM
• And later, if appropriate, to provide support for Health Services sales

Prospecting / Customer Focus / Service Oriented Skills

• Greet visitors / answer and direct telephone calls in a pleasant and professional manner
• Utilize interpersonal and relationship building skills including the ability to interact with prospects, office personnel and management
• Provide telephone support to support the sales effort when needed
• Maintain CRM database effectively and in a timely manner with all inquiries
• Create email blasts, mass mail outs, and general marketing automation
• Act professionally and honestly at all times in the representation of the Community concept of senior living
• Other duties as assigned by Supervisor

Job Requirements

Education

• High school diploma or equivalent

Experience

• Two to three years' experience as Administrative Assistant involving customer service
• Knowledge of social media campaigns and CRM databases

Licenses/Certifications

• N/A

Abilities Required

Language Ability:

• Effective communication with all levels in a professional manner.
• Excellent oral and written communication and presentation skills
• Bilingual - English/Spanish

Mathematical Skills:

• Ability to perform mathematical functions using a calculator or Excel Spreadsheet

Cognitive Demands:

• Must be self-starter, attentive to detail and possess excellent organizational skills
• Positive attitude and approach to change and improvements
• Ability to handle priorities in a constantly changing environment

Computer Skills:

• Ability to learn and utilize CRM database
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint and Word)

Competencies:

• Exceptional telephone, secretarial and customer service skills
• Detail oriented and excellent organizational and follow-through skills
• Ability to excel in a team environment as well as work independently
• Ability to follow directions

Functional Demands

Environment Work Conditions

• Normal working condition with adequate lighting and ventilation
• Works primarily indoors in a climate controlled setting
• Possible exposure to unpleasant odors
• Possible exposure to chemicals as identified in the MSDS Manual

Infectious Material Exposure

• N/A

Organizational Expectations

• Ensures that resident's/patient's rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish Empathicare SM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients' medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization's Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.