Sales Operations Specialist, Tesla Energy

The Tesla Megapack Business Operations team is seeking a motivated Sales Operations Specialist to support all operational aspects of Megapack business operations including contract coordination, order management, delivery planning, cashflow management, and customer issue resolution. You will be a critical member of our Commercial team, and partner with our Tesla Commercial B2B Sales teams to 1) take potential deals through established contract review and approval process, including project coordinate cross-functional review until contract execution by deal deadline, 2) handle all post-sales action items including ensuring accurate order and contractual obligation is actioned by appropriate teams, and 3) Partake in business process improvement.
This is a high-impact, hands-on role that will directly support Megapack business growth and accelerate world's transition to sustainable energy. You will be the go-to-person to improve internal process/system, review legal documents, ensure timely invoicing and Megapack delivery (in partnership with Finance Operations and Logistics), manage contract data and future obligation (in partnership with Asset Management and Service).
You will have the opportunity to lead internal cross-function teams come up with creative solutions for complex commercial and operational problems. You will be exposed to a wide range of business, operations and legal subjects, e.g. B2B sales, project deployment, tax, accounting, demand planning, secured transactions, IT system development, process optimization, and etc.


Responsibilities

• Contracting Support: Monitor upcoming contract queue, support Utilities Sales team in obtaining all approvals until Tesla and the customer is ready to proceed. Perform contract verification, quality assurance and execution. Post contract execution, manage documentation and ensure contract metadata is captured accurately in proper internal systems
• Order management: Process sales orders, and partner with Finance Ops in generating invoices/credit notes
• Delivery management: Partner with Logistics and Industrial Deployment team to coordinate Megapack and accessories delivery. Monitor and mitigate delivery risk and support Accounting in any audit request
• Data integrity: Take full ownership to ensure business transactional data integrity across all Tesla systems/applications. Generate weekly metrics and monitor the state of contracts, orders, and Megapack delivery
• Customer Support: Problem-solve and address all requests from Customers, Sales, Logistics, Service, Finance, and other departments with minimal management guidance or supervision. Address issues with a strong sense of urgency
• Process Improvement: Actively identify and submit business process improvement ideas, support the implementation of such process/system improvement

Requirements

• Bachelor's in Business, Analytics, Engineering, Operations Management, and/or equivalent experience or evidence of exceptional ability
• 1+ years of hands-on work in contract, analytics and operations, or equivalent experience in complex order management, delivery and planning
• Proficient with ERP platform, customer relationship management platform, and order/material management platforms, as well as Word/Excel/PDF is required
• Able to learn new topics quickly, coordinate cross-functional problem solving
• Strong communication skills, attention to details, with the ability to effectively multi-tasks and handle stress

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$56,000 - $192,000/annual salary, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.