Sales Support Coordinator

Description

The Sales Support Coordinator role is designed to be a resource to key sales associates. This position requires learning and understanding the Pella product offering and quoting system, as well as interaction with a wide variety of builders, contractors and homeowners. This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting PellaÒ sales representative(s) in achieving and maintaining excellent customer satisfaction. Assigned teams and tasks will vary based on business necessity.

Position Requirements

Sales Support Coordinator Responsibilities

• Administers, verifies, and submits accurate product orders by communicating with sales representatives and customers, and having sound knowledge of Pella products, systems, and procedures
• Works in the field to formulate product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems
• Uses the Pella Quoting Management system (PQM) in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Representative or Customer
• Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer
• Assists Pella Sales Representative(s) in calling and following-up on leads, processing customer requests for service or change orders, communicating the Pella offering to customer and maintaining accurate documentation of such communication
• Understands and utilizes all necessary software (PQM, MSOffice, etc.) by continually learning through experience and training
• Performs basic blueprint take-offs by accurately reading and interpreting client blueprints. Coordinates for internal drawings when necessary.
• Promotes and facilitates continuous improvement activities in the department
• Assist in building and maintaining strong customer relationships
• Point of contact after the sale to field any follow-up questions
• Manage recovery process for shortages and damaged product by facilitate ordering parts and/or scheduling service appointments as needed
• Handle Pella Architectural Services (PAS) requests as needed
• Facilitate sample delivering/pick-up
• Occasionally work variable, non-traditional hours and make oneself available for customers during evenings and weekends.
• May require representation of Pella as needed at company sponsored events, and/or builder home shows.

Education

• High school diploma or GED

Sales Support Coordinator Qualifications

• Adaptable to changing processes and priorities
• Good organizational skills and attention to detail
• Excellent verbal and written English language skills
• Good public relations, public speaking, and customer service skills
• Occasional heavy lifting up to 50 pounds using safe lifting techniques
• Local travel to showrooms, job sites and customer/contractor locations
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
• Knowledge of general construction applications (window and door applications preferred)
• Strong problem-solving skills
• Enjoys working in a fast-paced environment with a high sense of urgency

Full-Time/Part-Time
Full-Time

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.