Sales Support Coordinator

Description

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities & Expectations:

The Sales Support role is responsible for assisting customers across all Southland Group locations with order status, tracking, returns, and problem resolution. The role also involves supporting the sales counter, creating web and sales orders, and working closely with various internal departments such as purchasing and accounting to gather necessary information. This position plays a key role in ensuring customers have a positive experience, especially when dealing with unexpected issues.

• Assist sales reps and customers with new orders and order entry, tracking numbers, ship ment dates and freight charges , invoices, refunds, payment issues
• Assist other departments with incoming calls and emails , including those for related companies
• Work with shipping company ensuring correct information, any transit issues or refunds as needed
• Responsible for web orders and all communication relating to these orders
• Work closely with Accounts Payable (AP) and Accounts Receivable (AR) on accounting functions related to customer and vendor orders or purchase orders and accounts
• Assist with tracking and communicating urgent messages to sales rep

Qualifications and Competencies:

• H igh school diploma or equivalent; college degree preferred but not required
• Customer s ervice e xperience preferred but not required
• Attention to detail
• Must have high functioning computer skills
• Intermediate to advanced knowledge of Microsoft software applications
• TSC Electrical Training Classes completed within one (1) year of hire date

You'll thrive at IPS if you...

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability . You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer . You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit . You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose . You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at [email protected] . Please note that this email is to be used for accommodation requests, not general employment inquiries.