Scope a customers issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
- Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer advocate.
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

1. Minimum 3+ years experience with Basic knowledge of security on premise and Azure.
2. Minimum 3+ years experience with experience supporting security technologies. [Familiarity with 1 minimum: Microsoft Active Directory, Azure Active Directory, Microsoft Defender, Sentinel, Security CoPilot ]
3. Minimum 3+ years experience and understanding with Azure Concepts [Azure AD, Azure Networking, VMs, etc.].

Basic knowledge of security on premise and Azure.
Experience supporting security technologies:
Sentinel
Microsoft Active Directory
Azure Active Directory
Microsoft Defender
Sentinel
Security CoPilot
Understanding/experience with Azure concepts
Azure AD
Azure Networking
VMs, etc.
An SC900 security certification would be a plus.

Nice to Have Skills & Experience

Bi-lingual Spanish, French, German, Italian, Portuguese, traditional Chinese, Korean, Japanese

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.