Senior Analyst-Marketing

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At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

The Sr. Analyst role is within the US Web Solutions (USWS) team of the Enterprise Comms & Martech Experiences (ECMX) organization of American Express. ECMX is a global team and supports all business units across the enterprise and sits within the Enterprise Digital and Data Solutions group (EDDS).

The US Web Solutions team is an operations team and manages acquisition & loyalty marketing related content and digital marketing asset updates on existing web pages of Americanexpress.com and prospect phone channel. This function closely works with the web development teams and supports optimizing the American Express website and the design and implementation of customer experiences which drive profitable Card acquisition for the Consumer and Commercial products. The Sr. Analyst will be primarily responsible for running the day to day operations of the USWS work, and support the leader in ensuring flawless execution, operational consultation, and delivering process efficiencies. The successful candidate will also be responsible for supporting Marketing, Technical and other internal partners in multi-channel online campaigns, translating business needs to Technologies, and providing Subject Matter Expertise (SME) consultations.

Responsibilities:

• Support the day to day operations of the online marketing campaign launches & delivery processes, including on-time delivery, rush requests scheduling, audit support and training.
• Provide USWS process consultation to Marketing and all key stakeholders.
• Act as a liaison between Marketing and internal Technical operations team - translate business needs to our technical partners and explain the overall process to Marketing.
• Deep dive into current as-is operational processes with a challenge the status quo mindset & propose potential opportunities to help drive process improvements
• Support Audit, Training, process documentation, volume forecasting and reporting needs.
• Participate in business-driven projects as Subject Matter Experts of the tool/platform and perform user acceptance training/testing as needed.
• Ancillary responsibilities include supporting other Marketing Capabilities and future capabilities as needed, from web operations standpoint
• Support the leader in all relevant activities.

Qualifications:

• At least 3 years of work experience in marketing/digital operations and understanding/creating process flows for complex business/technical processes
• Excellent organizational and project management skills, and ability to multi-task, operate autonomously, and prioritize effectively are critical
• Strong Relationship Management Skills: Ability to build and maintain positive relationships with Marketing and all other stakeholders.
• Excellent collaboration skills: Proven ability to work effectively in cross-functional teams.
• Strong analytical and reporting skills (Excel Macro/V-look-up) and proficiency with Microsoft Office Suite specifically Visio and power-point.
• Ability to think creatively and problem solve; must have a "can do" attitude.
• Bachelor degree or equivalent experience. Computer Science background is a plus.

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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