Senior Business Consultant

Summary

This position is located within the Operations Division, Office of Administrative Operations (Admin-Ops). The incumbent is responsible for supporting Admin-Ops by leading or participating in complex projects relating to the execution of initiatives that involve key operational and cross-divisional initiatives while also being involved in a wide range of sensitive, confidential and complex, cross-functional special assignments.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

All candidates who are: Current Consumer Financial Protection Bureau internal agency employees who are qualifying as Status Eligibles or currently serving on a V.R.A appointment, or possess eligibility to be considered under Schedule A(u) disability; OR CTAP eligible.

Duties

As a Senior Business Consultant, you will:

1. Overall: Leads or assists the office and program areas in leading comprehensive Bureau- wide or cross-Operations projects as well as office-specific targeted projects. Establishes or assists the office team leads in establishing project objectives and scope; creating the approach; developing and monitoring work plans for projects; coordinating activities among work streams; and identifying changes in scope. Acts as a consultant and advisor to lead or assist in evaluating programs/processes and recommend enhancements; develop project plans, oversee implementation, monitor progress toward goal(s); and collaborate with Admin Ops program offices to develop or update policies, standard operating procedures, and related guidance. Helps improve Admin Ops through updating or creating new processes and tools, and by providing data analysis and reporting for effective data-driven decisions.
2. Office Advisor: Interacts with the Chief Administrative Officer (CAO), Deputy CAO operations, and program leads to (1) ensure the CAO and Chief Operating Officer's (COO) strategy and vision are embedded in the office initiatives and priorities; (2) help draft and communicate information to CFPB leadership and all staff; (3) lead or assist on special requests or initiatives from CFPB leadership; and (4) review recommendations, presentations, and other documents before moving to clearance.
3. Strategic and Management Consulting: Evaluates current Admin Ops processes and procedures. Identifies key business issues and diagnose problems, employing the most relevant approach/tools/techniques such as process redesign, process mapping, and benchmarking. Uses data and market research to develop and recommend improvements to existing processes or propose new processes that will enhance productivity, strengthen internal controls, and improve customer experience. Employs organizational change management best practices to drive adoption/use of new processes or functionality.
4. Analytical: Leads the statistical analysis and reporting of Admin Ops datasets. Creates metrics and reports to assess the effectiveness of Admin Ops services to assist management in making informative operational decisions. Conducts data analysis using techniques such as quantitative analysis, surveys, interviews, and focus groups. Synthesizes, analyzes, and visualizes findings and makes recommendations on addressing findings. Develops statistical trend analyses to help improve operational requirements. Prepares reports as requested.
5. Project Management: Leads Admin Ops-wide programs and projects in support of the Chief Administrative Officer's overall agenda. Provides technical oversight to multiple projects, monitoring all end-to-end aspects of project planning and design, scope management, coordination of team assignment and mobilization, direction and coordination of work efforts, management of overall project deliverables, status reporting, and providing status updates, quality reviews and issue identification, escalation, and resolution. Uses project management practices, tools, and techniques to control projects throughout their project life cycle and influence change in Admin Ops.

Requirements

Conditions of Employment

Key Requirements:

• Must be U.S. Citizen or U.S. National
• A one year probationary period may be required.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.
• File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

For the CN-60, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the CN-53 grade level in the Federal service. (For qualification purposes, the CN-53 is broadly equivalent to the GS-13). Specialized experience for this position includes:

-Experience identifying, designing, and implementing business processes that improve the delivery of services in three or more of the following: project management, strategic and management consulting, space management, personnel and physical security, events management, transportation, and library services

AND

-Experience facilitating and consulting with agency senior leaders to design, develop, recommend, and implement analytical tracking tools (i.e. interactive dashboards, digital workspaces and/or dynamic project software) that support business or customer experience improvements

AND

-Experience managing a variety of stakeholders from across organizational units to co-design effective business solutions from strategy development to post project evaluation

CFPB uses an experience-based process to set pay for employees. Experience is evaluated and credited using the employee's résumé. To ensure that all of your prior work experience (e.g., internships, volunteer work, details, part-time, self-employment, secondary jobs, etc.) is considered and accounted for, please ensure that your résumé covers the following:

• your entire work history with specific start and end dates (MM-DD-YYYY) provided for each listed position
• hours worked per week for each position
• degrees and the dates conferred (MM-YYYY)

Part-time experience will be credited pro-rata based on a 40-hour work week, while work of 32 hours or more will be rounded up to full-time experience. If you have multiple positions that have overlapping start and/or end dates, only 40 hours of experience will be credited for a given work week. Refer to Resume Tips for more information on how to submit a comprehensive résumé. See information on our base pay ranges and salary structure.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Additional information

OTHER INFORMATION:

• We may select from this announcement or any other source to fill one or more vacancies.
• This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau
• This is a non bargaining unit position.
• We offer opportunities for telework.
• We offer opportunities for flexible work schedules.
• Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at www.oge.gov. In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau ethics regulations and a summary of the regulations at www.consumerfinance.gov. Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at EthicsHelp@cfpb.gov.

Our comprehensive benefits are among the most generous in the federal government. They include:- Challenging and rewarding work benefiting American consumers - Opportunities for development and advancement- Comprehensive Federal health, vision, dental, life, and long-term care insurance programs- Learn more about Federal benefits programs at: http://files.consumerfinance.gov/f/documents/201706_cfpb_benefits.pdf

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Fair Chance to Compete for Jobs Act prohibits specific inquiries concerning an applicant's criminal or credit background unless the hiring agency has made a conditional offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting: Ana.GuzmanEvans@cfpb.gov

What are criminal history inquiries?

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas:

• Building Inclusive Relationships
• Written Communication
• Work Management
• Business Process Reengineering

Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 90 or better to be rated as "well qualified" to receive special selection priority.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
  
  All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view resume tips.
  
  CURRENT CFPB EMPLOYEES: If you are a current Consumer Financial Protection Bureau employee in a permanent, competitive service position you do not need to submit documents to confirm your status. If you are a current Consumer Financial Protection Bureau employee who is reinstatement eligible based on prior federal competitive service, you must submit documents to confirm your eligibility such as documents described below.
  
  If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
  
  CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
  
  If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see Applicant Guide. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  The Consumer Financial Protection Bureau has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
  
  Please review the entire announcement before applying.
  
  The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
  
  You may be entitled to a reasonable accommodation as part of the job application process if you need one due to a disability, pregnancy; childbirth; or related medical conditions, or religion. Learn more about reasonable accommodations.
  
  If you applied for a job at CFPB and think you may have been subjected to unlawful discrimination related to your application, you have rights. Learn more about raising an Equal Employment Opportunity (EEO) issue.
  
  • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  • Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
  
  To verify the status of your application:
  
  -Log into your USAJOBS account (USAJOBS Login), all of your applications will appear on the Welcome screen
  
  -Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.
  
  For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/ If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
  
  For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
  
  To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12519257
  
  Agency contact information
  
  Applicant Call Center
  
  Phone
  
  304-480-7300
  
  Email
  
  cfpbinquiries@fiscal.treasury.gov
  
  Address
  
  ADMINISTRATIVE OPERATIONS
  
  Administrative Resource Center
  
  Parkersburg, WV 26101
  
  US
  
  Next steps
  
  Once the online application is submitted, you will receive an acknowledgement email that your submission was successful. We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view resume tips.

CURRENT CFPB EMPLOYEES: If you are a current Consumer Financial Protection Bureau employee in a permanent, competitive service position you do not need to submit documents to confirm your status. If you are a current Consumer Financial Protection Bureau employee who is reinstatement eligible based on prior federal competitive service, you must submit documents to confirm your eligibility such as documents described below.

If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see Applicant Guide. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

The Consumer Financial Protection Bureau has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.

Please review the entire announcement before applying.

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

You may be entitled to a reasonable accommodation as part of the job application process if you need one due to a disability, pregnancy; childbirth; or related medical conditions, or religion. Learn more about reasonable accommodations.

If you applied for a job at CFPB and think you may have been subjected to unlawful discrimination related to your application, you have rights. Learn more about raising an Equal Employment Opportunity (EEO) issue.

• To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
• Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application:

-Log into your USAJOBS account (USAJOBS Login), all of your applications will appear on the Welcome screen

-Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.

For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/ If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.

To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12519257

Agency contact information

Applicant Call Center

Phone

304-480-7300

Email

cfpbinquiries@fiscal.treasury.gov

Address

ADMINISTRATIVE OPERATIONS

Administrative Resource Center

Parkersburg, WV 26101

US

Next steps

Once the online application is submitted, you will receive an acknowledgement email that your submission was successful. We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request