NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Complete morning distribution

Reassign new accounts from HCIs not in attendance and monitor worklist throughout the day.

Review new HCIs' cases and provide feedback.

Review cases with pre-cert status "HCI pending or blank" for 14 days out.

Utilize H +H BE Amb Surg Financial Clearance report to review upcoming procedures.

Inform requesting service of any denials/ missing clinical information requested by insurance company and any issues that arise that will delay the processing of the assigned case.

Escalate any barriers or obstacles that prevent abilities to complete duties.

Ensure Grant report is completed by staff and submitted timely

Facilitate huddles and meetings to reinforce and disseminate new or revised policies and procedures to HCIs.

Conduct scheduled monthly 1:1 meetings.

Assess and conducts timely follow-up regarding disciplinary action, counseling, evaluations, and performance improvement plan.

Minimum Qualifications

Six months of service as a Hospital Care Investigator.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs