Senior IT Systems Administrator

Job Description

The IT Systems Administrator ensures the seamless operation of SII's computer systems and networks. They will maintain and update computers, provide tier 2-3 technical support, implement security measures, manage user accounts, and handle system upgrades. This role is crucial in maintaining the IT infrastructure to meet the organization's needs.

Duties & Responsibilities

System Management:

• Install, configure, and maintain computer systems.
• Monitor system performance and ensure reliability and availability.
• Perform regular system updates, patches, and backups.
• Own the End Point Management, and lead endpoint-focused projects.

Network Security:

• Implement and manage firewalls, VPNs, and other security measures as defined by Cybersecurity and the Systems Engineer.
• Monitor network traffic for unusual activity and potential threats.
• Respond to and mitigate security incidents.

Compliance:

• Ensure IT systems comply with CMMC and NIST standards.
• Perform duties as defined by Cybersecurity after regular audits and assessments to maintain compliance.
• Implement security measures and protocols to protect data integrity and confidentiality as defined by Cybersecurity.
• Ensuring documentation is up to date and comprehensive.
• Assisting in the crafting and enforcing of policies related to endpoint functionality.

Systems Administration:

• Administration of Microsoft Office 365 (GCC environment), Microsoft Intune, Defender, and other tools.
• Administration of different systems including digital signage, access control, SMS notifications, etc.

Ticketing System:

• Manage and resolve IT support tickets using Kaseya.
• Provide timely and effective technical support to end-users.
• Document and track issues, resolutions, and system changes.

User Support:

• Provide technical support and training to staff.
• Troubleshoot hardware and software issues.
• Maintain user accounts and permissions.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

Technical Knowledge, Skills and Abilities:

• Solid understanding of computer systems, networks, and troubleshooting techniques.
• Proficiency in Microsoft Windows operating systems and Office applications.
• Basic knowledge of Active Directory, DNS, DHCP, and other network protocols.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to nontechnical users.
• Strong problem-solving abilities and attention to detail.
• Customer focused mindset with a dedication to providing exceptional service.
• Strong knowledge of CMMC and NIST compliance requirements a plus.
• Experience with Kaseya or similar ticketing systems.
• Proficiency in network and server management.
• Excellent problem-solving and communication skills.

Experience: Minimum of 7 years of experience as a Systems Administrator role or similar position.

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., CompTIA Security+, CISSP) are a plus.

Security: U.S. Person required (U.S. Citizen or Permanent Resident. May be required to obtain a security clearance.

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About Smiths Interconnect

Smiths Interconnect is a leading provider of technically differentiated electronic components, subsystems, microwave and radio frequency products that ensure high speed, secure connectivity of critical applications in the defence, aerospace, communications and industrial markets. Our microwave technology is used in radar, communication and surveillance systems that are mission-critical and operate in extreme environments in aerospace and defence. Our microwave components and connectors ensure optimal performance, durability and safety of space satellites. Our semi-conductor test products are used to test highly sophisticated semi-conductors and electronic circuits in communication systems, gaming products and computing devices. Our in-flight antenna systems give passengers internet connectivity gate-to-gate on planes around the world. Our connector and cable solutions ensure reliability of critical medical equipment, and safe operation of trains and transport systems.One of five divisions of Smiths Group, Smiths Interconnect employs over 2000 people. We have a global presence selling our products in over 50 countries with manufacturing facilities in nine countries and offices across North America, Europe and Asia.