Senior Learning Experience Program Manager, Selling Partner Support

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of Selling Partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. The Sr. Program manager role in the Learning Experience Design team manages the lifecycle and leads the overall strategy of learning solutions for complex cross-functional and high impact projects. The role solves critical business problems, drives efficiency and process optimization initiatives with large scale impact for worldwide LXD designers. LXD team owns and delivers high-quality and engaging learning experiences for 18,000+ associates (inhouse and outsource) across SP Support network in 3 major regions, 10 countries and 36 sites. The team leads analysis, design, development, implementation and evaluation of all learning content that include 150+ curricula offered in three languages (English, Chinese, Japanese) supporting all Amazon stores globally.

Key job responsibilities

• \tManage complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.

• \tAccountable for the overall strategy of a program. Your program meets challenging business goals and/or shows measurable improvements in your customer's experience, business or employee efficiency or execution, compliance adherence, financial or other metrics, etc.

• \tUnderstand the interdependencies of the business problems you help solve. Influence team priorities and business strategy through data-driven contributions.

• \tCommunicate ideas effectively, verbally and in writing, to a wide range of audiences including senior leaders. Foster a constructive dialogue, harmonize discordant views, and lead consensus building.

• \tDefine clear goals and objectives. Drive decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.

• \tApply project management best practices; increasing the productivity and effectiveness of the teams with whom you work.

• \tActively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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