Senior Manager, Analytics and Operations

Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture .

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Senior Manager, Analytics and Operations

In Office - Miami, FL & Red Bank, NJ

Kaseya is hiring a Senior Manager, Analytics and Operations to join our Business Ops team supporting our Executive Leadership team.

What you'll do:

As a Senior Manager of Analytics and Operations, you'll have the opportunity to make a significant impact, influencing key business strategies and driving operational success. This role offers a thrilling blend of analytical challenges, strategic planning, and leadership opportunities, making it an exciting and fulfilling career path for those passionate about leveraging data to drive business decisions with excellence. Kaseya's customer base consists of 10s of thousands of small and medium-sized businesses who rely on Kaseya's software platform to power their core business. This individual will lead Order-to-Cash analytics and decision-support and play an important role in deploying operating strategies into a team of 50-150 support and collections personnel. This role will provide direct support to the head of Credit & Collections as well as extended members of the order-to-cash and finance executive teams. Requires collaboration across many internal groups including finance, operations, sales, account management, finance.

Essential Responsibilities:
• Own Operations: You will lead the day-to-day work of keeping the lights on for Order-to Cash at Kaseya. Everything from data analysis to analysis to collaboration across many groups to whatever it takes
• Insights Powerhouse: You shed light on the truth; you own the data from the initial entry into our funnel all the way down to the final board reporting; this includes designing the data structure and foundation so we can derive accurate insights, as well as end-to-end analysis + insights that help the leadership team make better decisions
• Strategic Partner: You drive core initiatives for broader Credit & Collections team, you're a trusted advisor and partner to Kaseya's leadership team; you ensure projects and analysis are driven to completion with both high velocity and high quality

You would be a great fit for this role if most of the following are true:
• Data & Excel: You are an Excel wiz. You can think in spreadsheets and have pushed the limits of what's possible. You know the difference between data and insight.
• Technical: You could explain Altryx to a 5 year old, and can make it do things it's not supposed to be able to do. You can also be a Salesforce or GetPaid admin in a pinch. You have familiarity with the other common dashboard visualization tools like Power Bi or Tableau.
• Communication: You enjoy an Amazon style memo, and can storyboard an analysis for an executive in 10 mins; time permitting, you can make your point in 50% fewer words
• Experience: You know how this story goes and have 4+ years experience in this space. You have strong opinions about data analysis, market segmentation, collections strategies, and all the gnarly analytical topics - but not so strongly held that you can't be reasoned with.
• Altitude: You can go from line-by-line data checking in Excel, building automation, to prepping an exec presentation on financial status, to discussing strategy w/ credit and collections leaders.
• Flexibility: You enjoy sifting for the gold in bad data. You also don't mind a backseat driver when it comes to manipulating your data in Excel or other programs.
• Attitude: You don't use the word impossible. There are more creative solutions and tradeoffs to be made. You find a way.

What you'll bring:
• A bachelor's degree in finance, accounting, business administration, or a related field.
• Prior experience working with the Big 4 or a large regional accounting firm consulting with technology industry clients.
• Prior experience working in NetSuite, Salesforce, and PowerBI. (GetPaid a plus)
• Prior experience with system implementations a major plus

Rewards:

At Kaseya, you Join the fastest growing tech company in the world servicing over 50,000 companies globally! We're committed to providing our employees with everything they need to do their best work including a competitive compensation package that allows you to focus your attention on your passion in the exciting field of technology.

We're looking to hire Kaseyans and that means hiring people who take ownership, communicate openly, are proactive, have an figure it out mindset, and are excited by elevating customer experience globally. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a dynamic workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. If this sounds like the right fit for your personality and interests, please apply, we're looking forward to meeting you!

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.